12-29-2012 08:47:34 PM
12-29-2012 09:01:16 PM
The reality is that if att already assigned your port physically to a new customer, they need a technician out to hook your service back up. Generally if it was cancelled within 3 days, the port will remain unclaimed and att can get your services working remotely.
12-29-2012 09:06:10 PM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
12-29-2012 09:09:13 PM
12-29-2012 09:16:49 PM
It's hard to judge your situation accurately without having att's account records.
12-30-2012 09:41:18 AM - edited 12-30-2012 10:02:27 AM
That's the best case scenario then. If you have a dial tone on uverse voice then you still have broadband and service coming to your house (verify this by looking at the bottom 2 lights of your modem). If there is already an order in to Resume your suspended services, then the resolution is to get with tier 2 tech support to get the order to complete for today.