02-22-2013 01:14:32 PM - last edited on 02-22-2013 01:20:45 PM by Phil-101
My name is Moe Tajvidi and my request is about account number ****. I wanted to know why you have charged me $30 and if this is going to be the final bill. I have cancelled this account in last December and in my online account, the service is deleted already. I can’t see the bill except for the paper bill.
Are you still charging me from 12/28/12 to 01/27/13 for early termination for a service which is terminated on Dec. 8? I had a similar experience with this account when I started it, at that time, I did not plan to have a u-verse account with AT&T, but because of the problem with the land line, I had to switch from DSL to U-verse which 3 weeks to start after my order! Now 75 days after that I have terminated the service, I‘m not receiving this bill which is not even the final bill.
I have another unpleasant experience with AT&T about my land line: I asked for a downgrade in the service and they did it, but they continued to bill me for as before for six months.
Because of the above issues, and other similar issues with my wireless service, I am considering a release from AT&T cell phone as soon the contract term is over, to prevent paying for the services I have not asked for. I hope that I will not face more hidden charges then.
[edited for privacy]
02-22-2013 02:55:12 PM
Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
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