01-19-2013 08:46:15 PM - last edited on 01-19-2013 09:22:27 PM by Phil-101
I canceled my service several weeks ago due to continuous billing problems with AT&T. I'm still being billed for service I no longer have. I am very upset. Tonight I saw where AT&T debited my checking account, again for almost $200.00 for service I no longer have. I am considering contact the BBB and the Attorney General's Office considering their billing practices. I was told at the time of cancellation that I would receive a credit. Has anyone else had this problem ...?
[Edited to comply with Guidelines]
01-19-2013 09:34:05 PM - edited 01-19-2013 09:35:12 PM
Yes, you will continue to be billed until paid in full, even though service is no longer active. Also keep in mind that if you cancel during the middle of a billing period, it can take 30 days for final billing to occur, and then until paid in full, you will continue to still receive a bill.
After 60 days of non-payment, you can be sent to collections. As for the credit, it does not mean they are going to give you money back, it means that your bill will be adjusted for a pro-rata amount, if canceled during the middle of a billing period.
"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!
Stimpy: So what'll happen?
Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
01-20-2013 06:01:48 AM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
01-21-2013 09:34:32 AM
I received your PM and will be contacting you soon.
Need help with an account specific question? Send us a Private Message. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center or Contact AT&T.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T
01-22-2013 09:07:04 AM
Yes I am having same problems with ATT - after several months of promises they never do, I had voice recap done by ATT rep, and she assured me the service is stopped and cancelled. However I continue receiving bills, and when I call them, they dont see in the notes on my account anything on the cancellation! If you find a way to fight with this outrage, let me know!
01-23-2013 03:49:39 AM
So do what was told to the previous customer and send a PM to customer care.
01-23-2013 11:36:25 AM - last edited on 01-23-2013 12:32:31 PM by Phil-101
Same thing happened to me. Called in Sept to let them know I was moving to an area not serviced by thgm, was told the disconnect n otice was in place, then 2 months later get billed for $200+ for serviced I never used and that should have been turned off to begin with.
I sent a PM, got bumped up to Executive Escalations, and they STILL say that I owe them $200+ despite the fact that their own systems show ZERO data/tv usage since the date I moved out. They refuse to use logic in a way that does anything other than to tell you "The charges are valid, pay us or else".
Good luck on your issue, I filled a complaint with the BBB and they STILL refuse to work with me. I refuse to let them hold me hostage and ruin my credit for somethig i did not use and that should have been disconnected to begin with.
[Edited to comply with Guidelines]
04-02-2013 08:15:11 AM
I have the same problem. We cancelled in December and never used the service one day because we could never get it to work. I sent a private message to escalation department and have not received any reply. I don't think I should have to pay for service I never received either.
04-02-2013 08:18:29 AM - last edited on 06-22-2013 10:19:28 AM by Phil-101
So your saying I have to pay AT&T for service I never received or they will just keep billing me indefinately.
[Inappropriate content removed]
06-22-2013 08:48:07 AM - last edited on 06-22-2013 10:19:58 AM by Phil-101
ing is happening to me. I cancelled service on March 17th, I didn't stop the auto payment and they took out for a June bill, when I called them they said, "Oh yes, we see that you cancelled on 3/17, we will take care of it and send you a check. Still have never recieved a check but yesterday another bill, with late charges. I called again, and now they say they have no record of me cancelling service, and the people i talk to are in the Phillipines. Total SCAM. I talked to this person, here badge number is ****, they won't give out theirs names, aand she said they would take care of it, but she would have to transfer me to a billing manager, she transfered me to a tech service that said I would have to pay another $5 for help. I was so upset I gave the phone to my wife, while she was trying to explain the situation, it caame to be 6 oclock central time, and they hung up on here because it was 7pm Eastern time.
[edited for privacy]
06-22-2013 09:31:42 AM
Say it with me: "Auto pay is a bad thing."
06-22-2013 03:44:35 PM
Interesting thing when I dropped my ATT POTS phone (on auto-pay) and got Basic Talk, when I called they knew I ended it 5/21 and had a $34 refund coming. She (POTS specialist) talked to her supervisor over her shoulder and said it would be in a check that I received 2 days later.
Maybe I got everything right cause it wasn't handled by the Uverse billing, it went to the POTS specialist.
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
06-22-2013 05:21:13 PM
You all can contact AT&T Customer Care as was instructed in an earlier post in this thread and send them a PM with your information. They are an escalation team who can get these issues resolved quite effectively. You can click on the hyperlink in my sig and you will be taken to their profile.
01-13-2014 02:25:44 PM
I am having the same problem.
Called TWICE to make sure the service would be disconnected but then they went ahead and deducted the monthly amount from my acount.
I called and after 30 min of being transfered all around was told my account was indeed cancelled but yet the Auto pay is still active.
So basicly they are stealing from me.
I now have to send a fax - and hope that in 45 DAYS I will get a refund for THEIR mistake.
I am contimplating cancelling my other services from AT&T and will NEVER do automatic payment with them again.
01-14-2014 09:32:26 AM
I'm sorry for your bad experience with AT&T. Please send us a private message by clicking here and we'll do everything we can to help you.
Please let me know if you have any questions.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution" Learn about accepted solutions here.