10-26-2012 09:33:17 AM
After escalating my billing issue through this community board, I received a phone call from Ryan, AT&T Social Media Manager in San Antonio.
Ryan could not have been more courteous and more helpful. He explained every part of my bill and addressed and resolved all of my issues to my complete satisfaction.
My career was in marketing and I recognize that it is esier and less expensive to keep a customer than to attract a new one. It is evident that Ryan and AT&T have this same attitude.
Many thanks to Ryan. What a guy!
10-26-2012 09:47:57 AM
Thank you for posting a follow up. Enjoy your UVerse.
10-26-2012 12:02:25 PM
Thanks for posting. Enjoy.
11-20-2012 10:51:15 AM
I have been waiting for back office to resolve my issues for one month. I have yet to recieve a call. I have talked to no less than 3 representatives who cannot assist me. My bill is active on an account that has been closed for several months and additionally am being charged for services I did not recieve. They have my phone service as being active for several months, charging me while I did not activate the service until two weeks ago. All told, I have a bill for over 600$ they state I owe. I am really frustrated at the lack of ability to solve resolve this on the first call. If anyone can help me, please contact me.
11-20-2012 08:20:17 PM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.