poor customer service

uverseterrible · ‎01-19-2012

does anyone know the general email address to contact att other than phone or chat? I need to have proof in writing about my dispute..since phone conversation "promised by manager" my acct has no record of the conversation.

ok so i cancel acct 2 days late before the "supposed 30 days trial money back guarantee"..hey I human and don't remember the exact date..only 2 days late. so i call and adv that modem is being return and provided rep with all the numbers/letters shown on return label (and btw..should UPS tracking begins with a 1z,,,,?) well manager assure me since it was only 2 days..he assure me as courtesy to new customer he will waived the 2 days so my acct will show it was cancel withi a timely manner..well here it is 1-19-12.."sorry we have no record of this and since you cancel after 32 days..full payment is needed!"...this is why I always like to keep a paper trail..and no one at att seems to know customer can send email inquiry..complaint..dispute..etc..etc...this is ()*$%$%&*T^&%*&&^^(

texasguy37 · ‎05-18-2009

Send a PM to Alex who is an AT&T Community Manager on this forum.

uverseterrible · ‎01-19-2012

also...did you notice when you call..you get loop around and around...and finally when someone comes on the line you get.."oh sorry i need to transfer you to the correct dept.."..and the transfering games begin until the 5 or sometime 6 rep is the correct one

RCSMG · ‎12-10-2007

If you still need help end Alex a PM he is an ATT Community Manager on this forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

ATTAlexCM · ‎12-05-2005

Thank you @texasguy37!

uverseterrible wrote:

does anyone know the general email address to contact att other than phone or chat? I need to have proof in writing about my dispute..since phone conversation "promised by manager" my acct has no record of the conversation.

ok so i cancel acct 2 days late before the "supposed 30 days trial money back guarantee"..hey I human and don't remember the exact date..only 2 days late. so i call and adv that modem is being return and provided rep with all the numbers/letters shown on return label (and btw..should UPS tracking begins with a 1z,,,,?) well manager assure me since it was only 2 days..he assure me as courtesy to new customer he will waived the 2 days so my acct will show it was cancel withi a timely manner..well here it is 1-19-12.."sorry we have no record of this and since you cancel after 32 days..full payment is needed!"...this is why I always like to keep a paper trail..and no one at att seems to know customer can send email inquiry..complaint..dispute..etc..etc...this is ()*$%$%&*T^&%*&&^^(

Welcome and thank you for posting. I'm sorry to hear about your experience. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.

Regards,
Alex

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Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

ATTAlexCM · ‎12-05-2005

Thank you @RCSMG!

uverseterrible wrote:

also...did you notice when you call..you get loop around and around...and finally when someone comes on the line you get.."oh sorry i need to transfer you to the correct dept.."..and the transfering games begin until the 5 or sometime 6 rep is the correct one

I'm sorry to hear about the trouble contacting support. Please see my response to your post here for help.

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

uverseterrible · ‎01-19-2012

i'm glad i found this forum. wish i could have gotten here sooner..finally...atttammy told me i now owe $0000.

her word is good enough at this time cause it's saved in my VM.

now only if the cc can be efficient as this forum..everyone would be satisfy.

thank you

spd2demun · ‎07-28-2007

Good deal! Thanks for letting us know the outcome.

HowBadIsYourSer… · ‎03-14-2012

If you have a choice between ATT service, any ATT service, cell, uverse, phone, and banging your head against a rock, choose banging your head against a rock.

I can't tell you how bad ever experience I've had with ATT.

I've wasted more than 8 hours of my life trying to get customer service jsut to cancel my service. S

So, I've decided to spend my time helping other customers of ATT.

If you have a choice, any choice, of any digital service and ATT, choose ANY other service.