Why does AT&T push their work off on to customers.

[Cfrndz1]

AT&T is pushing their work off onto customers, by having them do the de-install and installation of their equipment needed for the customer to use their service, Then have the customer pack, travel to a UPS store using his gasoline and time to ship their equipment back to them.  Will they have customer climbing telephone poles next?????

[oufanindallas]

Dish, Direct and TWC also have you remove the equipment and take it to either the UPS store or to an outlet center. TWC is bad because there aren't many of those around.  If you don't do it, you will be charged for the equipment and if it's not paid it will be sent to collections.

[texasguy37 ACE - Champion]

If you feel that way, please never subscribe to Dish Network or DirecTV.  In addition to packing and returning the equipment to UPS upon termination of service, they may also have you climb on your roof to remove the LNBF device from the satellite dish to return it to them.

[Cfrndz1]

I need to do a followup.  After my insisting, the chat rep agreed to send a technician with the gateway and revceiver. It was the very next day. Luckily, the technician came because the gateway that was being replaced was discontinued, and the new gateway needed a wall mount installed. So, it was all done, professionally.

 Then three days later, I receive a box form AT&T, which i surmised is a new reciever. I do a chat with AT&T, and they advise me I have to take the unsolicited package to the nearest UPS store and ship it back.  I asked why I had to spend time and money to do that.  They said it was AT&T policy.  I then called AT&T, and finally got someone who said the package would be picked up by UPS at my door.  He would send me labels and instructions.

  A week later I received a large box with bubble wrap, a shipping label, and two printed sheets of instructions.  It said to pack the item to be returned then call UPS for pickup, but that any charges for a pickup would be the customer's responsibility. 
  I called AT&T again, this time after reading me the "company policy" on returning items, the representative eventually told me to go ahead and pay UPS $9.15, and he would credit my account $15.

  Then getting UPS to do a pick up took half hour and three different conversations.

[aviewer ACE - Wizard]

Cfrndz1 - You do not pump your own gas. You do not checkout your self at the grocery , home improvement and public library. You do not mow your lawn, drive your car or dial your own calls.

Do you still pay someone to come to your house to wind your clock?

[dhascall ACE - Professor]

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aviewer wrote:
Cfrndz1 - You do not pump your own gas. You do not checkout your self at the grocery , home improvement and public library. You do not mow your lawn, drive your car or dial your own calls.

Do you still pay someone to come to your house to wind your clock?

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Cute.  I see both sides here.  BUT I am paying fees on at least one box (it was two), what do I get for that?  Nada.  Some long timers on here (longer than me) do equate that fee as being for future service.  Luckily the U-Verse system is getting more mature and the need for replacements aren't as common as they once were.  I'll draw my line in the sand at Mercedes sending me a new water pump and telling me to fix it myself but only after 8 PM, lol.

[MicCheck]

It seems like you spent a lot of time and effort to avoid a 15 minute trip to the UPS store.

Most people don't want to sit at home from "12-4" waiting to get their service installed, let alone to have service disconnected. AT&T's policy is most convenient for the most people.

If you didn't want to return unneeded equipment to the UPS store, you should have not agreed to the terms and conditions saying you would do so.