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Visitor

Posts: 2

Registered: ‎11-19-2012

Video on demand

‎11-19-2012 04:49:43 PM

Hello, has anyone received a bill that reflected Video on Demand movies they did not order. I'm the only one that has the PIN and I never shared it with anyone. Why should I when I pay the bill. Yesterday at 11:51 am I was watching football and I checked my activity and usage report for this billing period. Somehow a movie was ordered, but check this out, the report reflected the date of 11/18/12 and the purchase time 6:17 pm. I made a copy of the report and immediately called AT&T.

ACE - Wizard

Posts: 2,816

Registered: ‎06-23-2010

My Device: iPhone 4

Re: Video on demand

‎11-19-2012 06:21:54 PM

So, what was the outcome?

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 2

Registered: ‎11-19-2012

Re: Video on demand

‎11-23-2012 10:47:19 AM

The final outcome is not yet complete. My bill has been credited for approx $36.00, but I was told the entire $94.00 would be credited. I"m still waiting for the remainder to be credited. I copied the e-mail conversation I had with the supervisor, so I do have that documentation just in case I need it. .

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