Uverse caller ID shows "calling" instead of name/number

[JM15]

Sometimes with incoming calls, the word "calling" appears on the caller ID instead of the name/number of the person who's calling. This only happens on some calls, not on all. We only have one phone and it was connected to a regular phone jack on the wall in the kitchen. The Uverse gateway is connected to a Uverse jack in one of our bedrooms. We called ATT tech support today and they told us to connect the phone to the gateway instead of the wall jack. That's what we did and the caller ID seemed to work fine. However, we need for the phone to be in the kitchen not in the bedroom. If the caller ID shows "calling" when the phone is hooked up to the kitchen wall jack, does it mean that there might be a problem with the wiring in the house?

[aviewer ACE - Wizard]

JM15 - This needs a little more analysis - When you connected the phone to the RG phone jack did you have to disconnect a cable first? A cable that connected to another wall jack?

You do have U-verse voice? Otherwise, it would not work when you made the connection at the gateway.

And, you had to have it plugged back to the wall to have it work in the kitchen.

Can you look at all your wiring?

Ideally, the NID (on the side of the house) is connected directly & only to the gateway. If all the wiring is connected together you would need a filter on the phone in the kitchen.

Maybe that is the simplest solution, if you cannot trace the wiring. You would have to replace the patch from the phone jack to the wall.

If you can trace the wiring and there is a single direct connection from the NID to the gateway, then you can use the rest of the wiring to feed other locations - in your case, just the kitchen using that patch from the phone jack on the gateway to the wall.

Hope this does not confuse you. JUst take it a step at a time.

[db821arc]

Is it possible the caller is blocking their number from showing up?  Anyone has the option to block their number from showing up on caller ID by dialing *68 prior to calling the number.  That is why i got privacy director because anyone who blocks the delivery of their number will not come through.  I do not no if uverse voice offers that feature but if you do not want calls without the number being delivered you might look into that.