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Visitor

Posts: 0

Registered: ‎05-14-2011

Uverse Quality

‎05-14-2011 09:02:12 PM

I have had uverse for about two weeks. We have had the repairman out 3 times and the fourth time will be tomorrow. They keep telling me that the problem is fixed but so far no luck. The first two times we lost TV, phone and internet. This time we are only having problems with the TV.

Is this typical of U-verse quality? Has anyone else experienced such horrendous quality? To make matters worse, each time I call in it takes around 45 - 50 minutes to get to someone who will talk to me. Comcast wasn't perfect but it was at least consistent.

If this is typical of U-verse, please let me know. I hope I wasn't promised a bill of goods and no follow-up.

ACE - Czar

Posts: 1,607

Topics: 147

Kudos: 122

Solutions: 23

Registered: ‎05-11-2009

Re: Uverse Quality

‎05-15-2011 04:37:14 AM

What kind of TV problems are you having? If you would like, download the Uverse Realtime app. http://www.uverserealtime.com/. Post results for IP Profile, Error Table, Bitloading and Coax/HPNA. Someone will be along to check the stats and advise you further.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Geek

Posts: 10,227

Topics: 1,003

Kudos: 158

Solutions: 48

Registered: ‎07-15-2008

Re: Uverse Quality

‎05-15-2011 11:18:08 AM

Follow jfw's suggestion about SJ's realtime, it can uncover many problems that can be addressed to get your service fixed. I've had very good Uverse TV/internet service going on 3 years here in metro Detroit.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

Warrior

Posts: 611

Registered: ‎11-27-2009

My Device: NEXT7p Nextbook

Re: Uverse Quality

‎05-16-2011 01:28:16 PM

I say the same I've had Uverse a few Months 6 techs came out different issues and Now Uverse is getting better with every fix. It's going on 6 Months now.

ACE - Master

Posts: 22,536

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: Uverse Quality

‎05-17-2011 02:15:35 PM

Sometimes there are installs that take a number of visits from techs to get the service right. Other times it only takes one. There are so many variables with IPTV that I don't think a cookie cutter approach can be taken where installs are concerned. As long as ATT is willing to work to get the issues resolved that's all a sub can ask for. Except getting the issues worked out asap. And then the skill set of the installing tech comes in to play also.

Award for Community Excellence (A.C.E.) achiever for 2012*

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