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Visitor

Posts: 1

Registered: ‎12-05-2012

Service

‎12-05-2012 10:24:09 AM

I was to get my DSL switched over to U-verse yesterday. Had a appointment from 1 to 4 pm. Wife stayed home to be there. At 4:30 pm I call, where are you. I was on the phone for 30 minutes and was told they could not find my address. FIND MY ADDRESS!!! I have lived here for 28 years and have had the same phone number. You sent me a letter to this address to tell me I had to change over to Uverse. No one called, emailed me to let me know you had a problem. My wife had thing she needed to do. You should have called to ask us what are address is when you found the problem. Now I have to do it all over again.

ACE - Champion

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Registered: ‎05-18-2009

Re: Service

‎12-05-2012 11:17:27 AM

Please send a PM to AT&T Customer Care who can help get your issue resolved.

Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

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