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Visitor

Posts: 4

Registered: ‎01-23-2013

SLAVE BOX PROBLEMS ON RECORDING, have to do "keep until i erase" twice

‎01-23-2013 01:20:01 PM

ACE - Master

Posts: 22,509

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: SLAVE BOX PROBLEMS ON RECORDING, have to do "keep until i erase" twice

‎01-23-2013 01:22:43 PM

Could you post more information about what your issue is?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 4

Registered: ‎01-23-2013

Re: SLAVE BOX PROBLEMS ON RECORDING, have to do "keep until i erase" twice

‎01-23-2013 01:27:18 PM

If I record a program that is already playing and I want to change options, and select "keep until I erase" I have to do this teice for it to take effect!! This is thru the slave box--thru the DVR box it works ok!!!!

ACE - Master

Posts: 22,509

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: SLAVE BOX PROBLEMS ON RECORDING, have to do "keep until i erase" twice

‎01-23-2013 01:35:26 PM

When you get a chance disconnect the AC cable on the DVR for 30 seconds and then reconnect it. After it reboots do the same thing with all of your nondvr STBs.

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Visitor

Posts: 4

Registered: ‎01-23-2013

Re: SLAVE BOX PROBLEMS ON RECORDING, have to do "keep until i erase" twice

‎01-25-2013 12:53:04 PM

Tried that--no help!!

ACE - Master

Posts: 22,509

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: SLAVE BOX PROBLEMS ON RECORDING, have to do "keep until i erase" twice

‎01-25-2013 04:35:41 PM

Call Tech Support using the phone number in my sig. Ask the CSR to run a test on your service for errors, and let them know what is going on with your service. If they see any errors request a tech be sent out to check your install.

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Visitor

Posts: 4

Registered: ‎01-23-2013

Re: SLAVE BOX PROBLEMS ON RECORDING, have to do "keep until i erase" twice

‎01-26-2013 08:35:50 AM

i THINK i TRIED THAT B4--BUT WILL GIVE IT ANOTHER SHOT!!

ACE - Master

Posts: 22,509

Topics: 1,283

Kudos: 295

Solutions: 43

Registered: ‎12-10-2007

Re: SLAVE BOX PROBLEMS ON RECORDING, have to do "keep until i erase" twice

‎01-27-2013 02:45:49 PM

If TS can't help you send a PM to ATT Customer Care they are an escalation team that can help you. They will reply to you via PM as well so watch the little blue envelope next to the Sign Out button on the forum page for message notification.

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