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Contributor

Posts: 1

Registered: ‎11-14-2012

Resigned contract to find ATT has been charging us for 2 separate family plans

‎11-14-2012 07:32:15 AM

My husband and I renewed our att contract about a month ago, even thoughlast time we signed a contract, they messed that up, too! now I come to find we've been getting charged for two SEPARATE family plans, have a bill of $417 and our phones are turned off.

so ridiculous. and since the phone is off, I can't call customer service (it just gives me the option to pay, which I will not be doing) so I'll have to take time out of my day to go to a store, where I've had previous confusion with the service reps who are by and large dumb as rock.

thanks att!

ACE - Expert

Posts: 22,593

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Registered: ‎12-10-2007

Re: Resigned contract to find ATT has been charging us for 2 separate family plans

[ Edited ]

‎11-14-2012 07:48:16 AM - edited ‎11-14-2012 07:48:58 AM

Click on this link and you will be taken to AT&T Customer Care. Send them a PM with your issue and they will help you get this resolved.

http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Award for Community Excellence (A.C.E.) achiever for 2012*

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