12-12-2011 06:44:16 AM
Apparently they do not. When shifting between two states I asked them to suspend service on the northern state. They instantly suspended service on the southern state although I always paid my bills and kept the service. Three people later, including a transfer to accounts receivable because they were certain that I had to be a collections account, a rather rude and unpleasant woman told me that it would be at least 24 hours before I could get service. Paperwork!!!! Paperwork?? In this day and age with their technology and I am screwed out of three days service because they finally admitted a mistake on their end. Spare me. According to this woman, all phone companies mess up and require paperwork to restart a phone.
Shame on ATT for the mistake but a much bigger SHAME for not being able to get my phone up and running now.
12-12-2011 12:06:21 PM
Try contacting Alex, one of the AT&T Community Managers for further assistance.
12-12-2011 12:43:11 PM
Thank you @spd2demun!
myrichunclehenry wrote:
Apparently they do not. When shifting between two states I asked them to suspend service on the northern state. They instantly suspended service on the southern state although I always paid my bills and kept the service. Three people later, including a transfer to accounts receivable because they were certain that I had to be a collections account, a rather rude and unpleasant woman told me that it would be at least 24 hours before I could get service. Paperwork!!!! Paperwork?? In this day and age with their technology and I am screwed out of three days service because they finally admitted a mistake on their end. Spare me. According to this woman, all phone companies mess up and require paperwork to restart a phone.
Shame on ATT for the mistake but a much bigger SHAME for not being able to get my phone up and running now.
Welcome and thank you for posting. I'm sorry to hear about the recent service experience. As mentioned by @spd2demun, please send me a private message with your name, account number, phone number and the best time to contact you. We'll get you in touch with the group that can look into it.
*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
Regards,
Alex
