Receiver removed from my account/receiver unprovisioned after upgrade

[cahornbuckle]

I recently upgraded my package from HBO only, to the HBO/Cinemax package with the 3 months free offer. I put the change request in online and it went through, but now one of my receivers no longer works. I get a client initialization error and it says that it is unprovisioned. When I look at my invoice I was credited for a partial month of one of my receiver fees. It appears that this receiver has been removed from my account. I did not request it to be removed. I have had 5 receivers since I switched to Uverse last May and always paid the $7 fee for the 3 additional receivers. Why was this receiver removed from my account and what do I need to do to have it restored. If I have to submit to a credit check after having service for 9 months, I find that to be unacceptable. My receiver needs to reactivated just like it has always been on my account. Can anyone assist?

[texasguy37 ACE - Champion]

Have you called Customer Service at the number shown in my signature?

[cahornbuckle]

I called customer support, and they referred me to tier 2. Tier 2 could not get the receiver to work and said I had to call someone else about credit or something like that. I dont have credit on file or something like that. I lost the number he gave me. My issue is that my credit was run when my service was installed in May. If I have to submit to another credit check, that is totally unacceptable and I will refuse. All 5 receivers have worked from day 1. I just need someone to turn this box back on without any extra steps or credit checks. I did not request this box to be turned off so ATT needs to turn it back on no questions asked. I pay over $200 a month for this service. The TV is great but the internet is subpar. Im tired of moving a receiver from bedroom to kitchen so my toddler can eat and watch pocoyo in his high chair. Do you know the number to tier 2 or this mystery credit group?

[texasguy37 ACE - Champion]

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cahornbuckle wrote:

Tier 2 could not get the receiver to work and said I had to call someone else about credit or something like that. 

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I don't know what that means or what that is referring to.

I would suggest that you send a PM to AT&T Customer Care who can help get your issue resolved. Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

[bauwls]

If your credit scale for U-verse changed from Low or Medium risk to High risk, you now can only have 4 STBs. Normally credit risks degrade because you were late and/or didn't pay your bill. When you are on-time with your bill for the next few months, the credit risk will reflect the change accordingly.

It's doesn't generally change by a 'credit check'. It changes because you didn't pay your bill in a timely manner.

[ATTCustomerCare]

cahornbuckle ,

I have received you PM and will have a manager reach out to you soon. 

Thanks -Ray, AT&T Social Media Manager