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Visitor

Posts: 1

Registered: ‎11-04-2012

Intermittent service when outside temp is cold

‎11-04-2012 09:52:19 AM

My U-verse service will drop out when the temperature is around 30 degrees outside. The phone service will drop out, lose internet service and the TV will freeze. This has happened in the past and I had several support people come out to check outside wiring, replace gateways and perform other service. I have had Tier II people involved and the problem appeared to go away last year but it is back again. I was on the phone yesterday morning and this morning and was talking to family members when the phone dropped out. At the same time the TV froze and service disappeared for about one or two minutes. Sometimes service will be interrupted several times in one hour and then the problem stops. Has anyone ever experienced this problem?

ACE - Champion

Posts: 14,792

Topics: 1,748

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Registered: ‎05-18-2009

Re: Intermittent service when outside temp is cold

‎11-04-2012 10:09:27 AM

Can you download and install SomeJoe's tool at the link below?

http://www.uverserealtime.com/

Once you install the tool, please post screenshots of the following tabs: IP/Profile, Error Table, & Bitloading.

We can take a look at the screenshots to see if there appears that you might be an issue with your system.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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