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Visitor

Posts: 2

Registered: ‎01-11-2013

How to re-contact previous CSR using their ATT ID ?

‎01-11-2013 11:51:28 AM

I tried to place a complicated order that appears to not have gone through and would like to contact the same CSR who helped me with it previously. I have their name and ATT ID number, so how can I use that to get on the phone with them?

ACE - Master

Posts: 22,517

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Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: How to re-contact previous CSR using their ATT ID ?

‎01-11-2013 11:57:17 AM

Send a PM to ATT Customer Care and let them know what is going on. They are an escalation team who can help you. Watch the blue envelope next to the Sign Out button on the forum page for message notification.

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Community Support

Posts: 349

Registered: ‎10-21-2004

Re: How to re-contact previous CSR using their ATT ID ?

‎01-11-2013 04:33:15 PM

HI, I'm ATTGeofL and I received your private message. I've responded to your email and PM. Thanks, ATTGeofL

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Visitor

Posts: 2

Registered: ‎01-11-2013

Re: How to re-contact previous CSR using their ATT ID ?

‎01-11-2013 04:35:26 PM

Thank you both - I now have lots of contacts although the original problem with my order has still not been resolved. Hopefully soon!

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