Goodbye ATT

rfkinline · ‎02-04-2013

Dear ATT,

you had me 100% from day one until your customer un-friendly procedures made our relationship impossible. It started with your internet service. I was paying for a 3Mb line, but receiving less than 200Kb. Your engineers told me that it was my wireless router and that it was my problem. You even charged me $200 for an engineer to come and check my system. All this until one of the engineers admitted that I could never get 3Mb because my house was too far away from your hub. I called you and you admitted that I could never receive 3Mb.That was 18months after I first asked you. As you can imagine I wanted to get my money back and you replied: we will - as a good-will - reimburse you one month. My reply: I left and you lost: my TV and internet business.

Oh and our story continues. To cut long story short: your employees are friendly, but the procedures they have to adhere to suck. You now have 0% from me and you lost over $5,000 per month (I removed all other services and also the ones from my company) and I promise you: I will NEVER be an ATT customer again. Promised.

jamileh · ‎06-20-2011

I'm sorry that you were not able to get a full 3MB speed and that this issue wasn't properly addressed.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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rfkinline · ‎02-04-2013

Dear Jamileh

if it would have been addressed properly, I would be still with AT&T. Right? None of my issues were addressed properly from my point of view. What I said: people were friendly and if you understand that friendly = properly, then I feel sorry for AT&T

jamileh · ‎06-20-2011

Sorry, that was a typo. I meant to say "wasn't". I fixed it.

I am truly sorry that we didn't give you the service we should have.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

rfkinline · ‎02-04-2013

Thanks for clarifying.

jamileh · ‎06-20-2011

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Dale1313 · ‎11-11-2004

"I'm really sorry we could not give you the service we promised....BUT we are keeping your money SUCKER!!!....Thanks for believeing the hype that AT&T is a better choice..... I so should recommend that people read these forum before looking at switching or getting a careless company, as to offer words with lack of action....KUDOS to OP for dropping careless company

rfkinline · ‎02-04-2013

you know this big relief feeling when something bad is over? I had that when I paid my last bill. It was a good feeling.

oufanindallas · ‎02-08-2010

Dale1313 wrote:

"I'm really sorry we could not give you the service we promised....BUT we are keeping your money SUCKER!!!....Thanks for believeing the hype that AT&T is a better choice..... I so should recommend that people read these forum before looking at switching or getting a careless company, as to offer words with lack of action....KUDOS to OP for dropping careless company

Go read other providers forums and you will see the negative posts there. You do realize that the posts on these forums represent less than 1% of the total number of customers. The majority of folks have no issues with their service or if they do, it gets resolved quickly. These forums are a means for those who have issues that don't get resolved the first time.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

rfkinline · ‎02-04-2013

"Go read other providers forums and you will see the negative posts there"

That is a sad reply. 1) you don't know the details and 2) are you trying to say that one should accept bad practices and just get on wiith life?

NO! There are many alternatives out there and I am proud and happy I moved away.

oufanindallas · ‎02-08-2010

rfkinline wrote:

"Go read other providers forums and you will see the negative posts there"

That is a sad reply. 1) you don't know the details and 2) are you trying to say that one should accept bad practices and just get on wiith life?

NO! There are many alternatives out there and I am proud and happy I moved away.

Am I saying AT&T is perfect, no, but ALL, and I do mean ALL other providers have their issues. I have had UVerse since 2009 and any time I've had a problem, which has been very infrequent, it has gotten corrected on the first call and usually within 5 minutes of calling. When an issue doesn't get resolved by normal means, folks come here and we direct them to customer care.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

bobed2 · ‎01-01-2013

Some issues can be resolved with a phone call. But I understand, as I've experienced the same with internet speed. When a technician tells you AFTER installation that U-verse will not work as it should for you, because of distance from the VRAD, and it should never have been installed at your location, that's really out of the customer's hands. It's an issue that exists within the company, and they should be better suited to know what will, and what will not provide the product which is being sold. Just my feelings on the matter.

Bob

rfkinline · ‎02-04-2013

I agree Bob, they charged me $400 to send engineers around blaming me that it is my fault and when they admitted: "we will credit you one month".

CaroleSS · ‎01-30-2013

You should be commended for telling them to take a hike!

They will lie to you until you just can't take it anymore......

dhascall · ‎04-21-2008

rfkinline wrote:

I agree Bob, they charged me $400 to send engineers around blaming me that it is my fault and when they admitted: "we will credit you one month".

That is when I would have I sent a private message to the escalation team at AT&T Customer Care, and demanded the $400 back. A good installer should refuse to install to a home or business if the distance is too far away.