For many months now I have had an issue with U-verse residential service. The TV signal and internet service will freeze simultaneously, sometimes returning and sometimes showing the blue screen "your TV signal has been lost" with the suggested troubleshooting steps. I have called tech support several times, each call lasting a minimum of a half hour but most lasting longer. We have had service techs out to the house numerous times, each claiming to have fixed the problem. The receiver has been replaced (I believe) twice, the gateway has been replaced twice, a couple of things have been replaced outside, all with no resolutions last time I called, last week, AT&T sent out someone to work on the outside line at the pole. He said there was no problem with the lines from the pole to the house. His theory, because theories are all anyone can provide, is that there is a problem with the lines that were used to install U-verse initially. He stated that he would report his findings and AT&T would be contacting us to set up another service call, which has not happened. Obviously, I am extremely unhappy. Calls to tech support all yield many apologies for my "inconvenience" but absolutely zero resolution. This is a very expensive service and it is beyond frustrating to constantly wonder if we will be able to get through a half hour show without interruption. Honestly, for what we pay, we shouldn't have to think about TV at all. With very few exceptions, we should be able to turn on our TV or get online and just have it work. We should at least be offered a discount on our bill but that hasn't happened, either. It's always been my understanding that when a business offers a service, that service is either provided or, if there is an issue with the service, some compensation is offered. Evidently, this is not true if the business is a large enough corporation to provide enough layers of bureaucracy to cushion anyone from actually taking responsibility for problems. I realize that this comment isn't going to result in any type of resolution, and that if I decide to go with a different service AT&T will continue humming along unphased, but this needed to be expressed.
