Compliments

wags4623 · ‎04-13-2010

I would like to take the time to single out an exceptional technician who serviced us today with an issue we had with our U-Verse TV. He was very knowledgeable and for such a young man was totally polite and knew just how to fix our problems. He went above and beyond to aid us and make sure all of our 5 TV's were working properly. His name is Alejandro A. and I must say he is a credit to your company. Thank you very much for the excellent service.

Alice

RCSMG · ‎12-10-2007

Glad everything got worked out for you. Enjoy.

grape43 · ‎04-29-2011

I have a similar compliment for a service tech (Mario G.) in Palo Alto, CA who went above and beyond. He got my telephone cable rewired and helped me navigate the ATT system. Thanks Mario.

RCSMG · ‎12-10-2007

Cool, enjoy.

hpmsrm · ‎09-14-2009

The positive experiences with the techs who have occasionally had to come to our home have, for the most part, been our experience. Occasionally we get a strange one.....but then.....some people might consider me strange. Right guys?

It's nice to hear positive things for a change. Thank you.

Need help? Call AT&T at: 1-800-288-2020 then follow recorded instructions.
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spd2demun · ‎07-28-2007

Nah, you're a good egg.

Glad to see people happy for a change.

RCSMG · ‎12-10-2007

I don't think you are strange at all.

Escapee · ‎09-09-2009

I is really nice to see a customer give a HATS OFF compliment to Techs that go the extra mile. Thanks to wags4623 and grape43 and any other customer that does so.

The techs you complimented would most likely say "I was just doing my job didn't do anything special".

I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion.

HughH · ‎07-02-2009

I am a new customer of U-verse and here in Arlington TX all I can say is that I got the most knowledgeable installer.

He also explained that if I were to experience a significant slowdown, call and request a lineman to take out the "bridge tap". According to his diagnostic software, it didn't need to be taken out, but it could be a future problem area.

Well, it happened three days ago. My internet slowed down to a trickle. I spoke with a very nice Filipina who arranged for a lineman to come in today.

The lineman I got was extremely knowledgeable, he traced the line all over my neighborhood until the found the "bridge tap".

Then, after restarting my modem, he went back and replaced a couple of old lines and returned with the news that I should have a solid connection now. This I verified with a Speed Test.

I can't get over the quality people working for AT&T!!!

Two years ago I had problems with my DSL. The guy that showed up quickly found the problem. The outside box was new when we built this house over 30 yrs ago. He replaced it with a brand new one with built in phone filters for the entire house. end of problems. Fantastico!!! Viva AT&T!!!

Uniblurb3 · ‎09-14-2009

Glad you've ended up with a great tech who did your install and an excellent lineman who came back to thoroughly fix your line problems.

I've also had some excellent techs who did my install and have fixed my services/replaced equipment.

RCSMG · ‎12-10-2007

Welcome to Uverse, enjoy.

Mikro · ‎11-27-2009

I finally got 2 techs puting there Heads together and figuring out and resolving my issues Looks like I'm good for the long haul now.

morninggirl65 · ‎05-24-2011

Wanted to say thank you to the technicians in Lubbock TX for the prompt solution to my problems - called around noon today and by 2 PM everything was up and running. I used to be a Dishnetwork customer and the service I am receiving from ATT is 100 times better then Dishnetwork.

I am glad I switched - keep up the good work

spd2demun · ‎07-28-2007

Glad you're happy with your choice. Any questions, just ask.

morninggirl65 wrote:

Wanted to say thank you to the technicians in Lubbock TX for the prompt solution to my problems - called around noon today and by 2 PM everything was up and running. I used to be a Dishnetwork customer and the service I am receiving from ATT is 100 times better then Dishnetwork.

I am glad I switched - keep up the good work

RCSMG · ‎12-10-2007

Welcome to Uverse.

ebeth_1 · ‎06-07-2010

I would like to send a big thumbs up to Tier 2 Technician Tony - sorry I didn't get his last name.

He took an extra step during my call to tech support today and discovered that my tv problems were due to a coax problem.

I had talked to at least 3 other techs at different times over the past month and 2 of them were sending me a new receiver box, which never arrived as the orders did not complete.

The 3rd tech couldn't help me when I called him because the tv was not experiencing the problem at that time.

Anyway Tony ran some tests when I spoke to him today and discovered the source of the problem.

So happy to discover there are some good techs there, can only hope that I would get Tony anytime I call but I guess that's a long shot

RCSMG · ‎12-10-2007

Glad you got your issue resolved. If you ever have any questions feel free to post them here. The forum is made up mostly of Uverse subs, but we all have lots of experience with the service and suggestions.

WillyP · ‎12-05-2011

We have had U-verse TV since October, 2008, when it first became available in the foothills east of Sacramento, California. Over the past three years the HD picture has improved and more features have been added, but we have always had intermittent problems with the picture freezing, skipping, pixelation, and audio drop outs. I have rebooted the wireless modem, DVR, and set top box on numerous occasion and several technicians have tried to fix the problems without success. I thought the intermittent problems were something we had to tolerate in order to have the U-verse features but the problems became more frequent and we were on the verge of switching to satellite TV. On December 8th I called U-verse support and a technician was sent to our home the same day. The technician, Don F., was courteous, efficient, and very thorough. I am not sure of everything he did but I know he replaced the wireless modem and a splitter in the main junction box. It's been several days since he made the repairs and we have been able to watch TV without the picture freezing, skipping, pixelation, and audio drop outs. Thank you Don F.

mibrnsurg · ‎07-15-2008

Great Don F got everything going again and glad there are many techs that can solve problems in a professional, courteous manner.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

spd2demun · ‎07-28-2007

Good to hear you were pleased with great service from a tech.

ATTAlexCM · ‎12-05-2005

Hi everyone,

Thank you for sharing your positive experiences. Glad to hear they could help! If you send me a Private Message with your account # and the specific regarding the experience, I would be happy to get the commendation to the appropriate group. We appreciate the feedback!

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

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Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Natasha_J5 · ‎11-05-2012

I have had several issues with my HTC one X and so warrenty sent me a new phone but it has not arrived, so I called warrenty back expecting to have a similar conversation with the rude lady I spoke with first. However I was surpirsed to get to speak with such such a kind person. Abraham, was the nicest warrenty person that I have EVER spoken with. He remained very polite and very understanding with all my concerns and problems. I greatly appreciate his assistance and his patience with me. I think AT&T needs to give this man a raise because he was so genuiley helpful. I wish all customer service people could be so nice. He went above and beyond what was required. Thank you Abraham for your help today!

[edited for privacy]

dhascall · ‎04-21-2008

Please consider sending a private message to Alex, one of the AT&T Community Managers, so Abraham's team and managers will know how well he did.

Oahulove1234 · ‎03-18-2013

Today was a great day thanks to Darrell in your customer service department ! I called today 3/18/2013 to inquire about the procedure of Dis-continuing my service with AT&T. About 4 weeks ago in Feb. 2013,my phone fell out of my work bag and the screen cracked. Needless to say I was bummed. So, I went into the nearest AT&T store to see if they could make an exception & possibly give me early upgrade, that I would gladly sign another 2 year contract instead of waiting for 2 months w/ a cracked screen since my upgrade date was in April. I was told that this was not possible and that I would have to wait till April 19,2013. I waited a month, couldn't see stuff on my screen, was getting glass in my fingers. I was BUMMED & thought it was lame that AT&T wouldn't help me out with an early upgrade & wouldn't make an exception. So, I called customer service today & Darrell answered the phone, I explained to him why I was inquiring about switching Carriers in April and He was sorry that I wasn't helped out in the store, & that he would see what he could do to help me. I've been with AT&T for over 10 years & yeah I was sad that The guy in store said no,can't do, sorry you'll have to wait. - But Darrell totally took care of me and was kind enough to get me a new phone & upgrade no problem. I thought customer service was on the decline but when you talk to a guy like Darrell that really goes out of his way to help you in any way possible , It rules !!!! I'm not that kind of person that yells & screams to get what they want so a lot of times I don't get helped and kinda shoved to the side. I'm glad I was able to speak with someone today that really cares about situations that can be resolved and not pushed to the side. I'll be an AT&T person for a long time thanks to Darrell - I almost left .... He really Made my Day and experience wonderful !!! - Vivian G.

RCSMG · ‎12-10-2007

Thanks for the positive post. If you ever have any questions comments or conerns feel free to come here and post. You will get lots of help in a variety of ways. Enjoy.