frustrated with Uverse billing and service

[KennyG228]

I am quite displeased with AT&T Uverse voice and internet.  First, I requested combined billing and have yet to recieve it.  Secondly, it seems that each month when I recieve a bill I am double billed for voice and internet.  When I spoke with a sales agent initially to set up for uverse, I requested the higest speed but did not recieve it.  When I spoke with an agent about my spotty service, she told me that I could get the higer speed for the price that I was currently paying.  I agreed to the upgrade, now it appears that I haver been billed twice again because my service was upgraded.  To top it off, I recieved a bill tonight for $426.00, which appears to be last month's bill, this month's double bill, but no wireless bill. I am getting most frustrated with this uverse service.  And, to add icing to this nasty cake, my internet and phone service intermittantly decides to quit for no appaeant reason wheever it feels like it. It sure would be nice to talk with someone other than a computer voice to resolve these issues.  I have been an AT&T customer for more than 25 years, through the breakups and all, but I am considering a divorce from them if I can't get my issues resolved.  Sorry for the rant, but I am most frustrated!!

[oufanindallas]

Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.  

Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.

To check for their reply, click the little blue envelope.

[KennyG228]

Thanks for your feedback. I spoke with a rep this morning and she suggested that I wait untill my latest bill is populated online. I will keep you posted.

[RCSMG ACE - Expert]

I suggest you send the PM to Customer Care because you could end up being really unhappy by the time that happens.  Customer Care is a department that can get resolutions that regular Customer Service CSRs can't do.  IMO.