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Visitor

Posts: 1

Registered: ‎04-02-2012

billing problems

‎04-02-2012 08:23:01 PM

Back in December I switch to U-Verse. Well took about a month and 1/2 for me to get the equipment. Ok I can live with that. What I can't live with is what happen next. When I received my bills in March One bill had the phone, Direct and internet on it and the 2nd one was from U-Verse.. Well I call AT&T and thought that it was taken care about me being bill twice for internet services. I was wrong. On the 13 of March, AT&T shut my internet off-now this was after I paid the bill in full on Mar 1st. So I called AT&T again and again thought I had taken care of it. Well, the next thing I knew was I got a final billing for the uverse internet.( I never cancel it) then this past Saturday I received a pay or else letter. Well ever before I could call AT&T about it, I got a phone call from a collection service. I would call them about this again BUT I don't feel like waiting 15-20 minutes before I can talk to a human so I 'll play the wait game until THEY call me

ACE - Czar

Posts: 1,607

Topics: 147

Kudos: 122

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Registered: ‎05-11-2009

Re: billing problems

‎04-02-2012 08:53:42 PM

Contact Alex, one of the Community Managers via PM.
Alex
He should be able to help.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Champion

Posts: 14,791

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Solutions: 247

Registered: ‎05-18-2009

Re: billing problems

‎04-02-2012 08:53:46 PM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

ACE - Master

Posts: 22,495

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Registered: ‎12-10-2007

Re: billing problems

‎04-03-2012 08:55:04 AM

JFW and TG are giving you good advice. Send Alex a PM.

Award for Community Excellence (A.C.E.) achiever for 2012*

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