01-30-2013 12:37:07 PM
We are new to U-Verse and have television/home phone with it. Our home phone and TV were initially plugged into the Residential Gateway. My girlfriend did not like the location of the home phone; and now has our home phone plugged into the wall jack instead of the residential gateway. Even with the home phone now plugged into the wall instead of the Gateway; the caller ID still show up on our television screen etc. Apparently a tech came and I am guessing activated our land line in the wall jack for her while I was not home. My question is?? Will we now be billed separately for a home phone since its now not being plugged into the gateway? Does it matter if the number is the same? Or does it have to be inserted into the gateway? I thought the whole point of U-verse was that it had to be all through the gateway. Do I have to now have our line that she is apparently using disconnected and re-plug home phone into Gateway? Have no idea what to do and would appreciate help. Thanks
01-30-2013 12:50:39 PM
I replied to your post here: http://forums.att.com/t5/Residential-Gateway/Plugg
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
01-30-2013 12:57:38 PM
In order to avoid board clutter and confusion, we ask that you please refrain from cross and double posting.
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