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Visitor

Posts: 4

Registered: ‎01-09-2013

U-verse customer possibly being billed for home phone not plugged into Residential Gateway?

‎01-30-2013 12:37:07 PM

We are new to U-Verse and have television/home phone with it. Our home phone and TV were initially plugged into the Residential Gateway. My girlfriend did not like the location of the home phone; and now has our home phone plugged into the wall jack instead of the residential gateway. Even with the home phone now plugged into the wall instead of the Gateway; the caller ID still show up on our television screen etc. Apparently a tech came and I am guessing activated our land line in the wall jack for her while I was not home. My question is?? Will we now be billed separately for a home phone since its now not being plugged into the gateway? Does it matter if the number is the same? Or does it have to be inserted into the gateway? I thought the whole point of U-verse was that it had to be all through the gateway. Do I have to now have our line that she is apparently using disconnected and re-plug home phone into Gateway? Have no idea what to do and would appreciate help. Thanks

ACE - Wizard

Posts: 2,223

Kudos: 204

Registered: ‎06-26-2009

My Device: U450, HD Premium Tier, Max 18

Re: U-verse customer possibly being billed for home phone not plugged into Residential Gateway?

‎01-30-2013 12:50:39 PM

I replied to your post here: http://forums.att.com/t5/Residential-Gateway/Plugging-home-phone-into-wall-jack-instead-of-Residenti...

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Posts: 1,377

Registered: ‎11-18-2011

Re: U-verse customer possibly being billed for home phone not plugged into Residential Gateway?

‎01-30-2013 12:57:38 PM

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