10-08-2012 05:12:56 PM - last edited on 10-08-2012 07:29:01 PM by BrettMT
I had U-Verse Internet only when I upgraded and added TV service starting 9/5/2012. I upgraded online with the promotional offer of a $200 reward card for new TV customers that started service between 9/4/2012 and 12/3/2012. I received my reward letter and when I went to the reward center it said I was only eligible for a $100 reward for new service and a $25 reward for existing U-Family customers upgrading to U200. I upgraded from U-Family to U200 on 9/7/2012 b/c U-Family did not have all the channels I wanted.
Why is my reward only $125 instead of the $200 that was promised?
Here is the order confirmation with reward info I was given when I first signed up.
- Date Ordered: 08/24/2012
- Due Date: 09/05/2012
- Completion Date: 09/05/2012
- Completion Time: N/A
Not all promotional pricing may appear in the order details below. Actual and complete billing information, including any retroactive credit due, will be reflected by your third bill.
IPTV $200 Reward Card $0 off 3 months
September 04, 2012 - December 03, 2012
$200 Reward Card for New TV
10-12-2012 01:41:09 PM
There is a number to call to discuss missing Rewards but I no longer have it. At any rate, I'd try contacting Alex, one of the AT&T Community Managers for further assistance.