- last edited on by
BrettMT
I had U-Verse Internet only when I upgraded and added TV service starting 9/5/2012. I upgraded online with the promotional offer of a $200 reward card for new TV customers that started service between 9/4/2012 and 12/3/2012. I received my reward letter and when I went to the reward center it said I was only eligible for a $100 reward for new service and a $25 reward for existing U-Family customers upgrading to U200. I upgraded from U-Family to U200 on 9/7/2012 b/c U-Family did not have all the channels I wanted.
Why is my reward only $125 instead of the $200 that was promised?
Here is the order confirmation with reward info I was given when I first signed up.
- Order Number: [edited for privacy]
- Order Status: Completed
Your order has processed successfully.
- Date Ordered: 08/24/2012
- Due Date: 09/05/2012
- Completion Date: 09/05/2012
- Completion Time: N/A
Not all promotional pricing may appear in the order details below. Actual and complete billing information, including any retroactive credit due, will be reflected by your third bill.
Each item included in your order is listed below. QUANTITY ITEM STATUS This is the status of individual items included in your order. MONTHLY CHARGES ONE TIME CHARGE
| AT&T U-verse Technology | ||||
| Residential Gateway A device used to access AT&T U-verse service. A computer can be connected to the Residential Gateway using an Ethernet cable, a USB cable, or a wireless connection for all the high-speed Internet needs of your home. |
1 | Active | $0.00 | $0.00 |
| Double Pack Discount Double Pack Discount |
1 | Active | $0.00 | $0.00 |
| High Speed Internet Equipment Fee This monthly equipment fee applies to High Speed Internet customers who are leasing the U-verse Residential Gateway. (2Wire 3800) |
1 | Active | $6.00 | $0.00 |
| AT&T U-verse High Speed Internet | ||||
| AT&T U-verse Internet AT&T U-verse Internet |
1 | Active | $38.00 | $0.00 |
| Track shipment [edited for privacy] | ||||
| AT&T U-verse TV | ||||
| AT&T U-verse TV AT&T U-verse TV |
1 | Active | $57.00 | $0.00 |
| Programming Profile Programming Profile |
1 | Active | $0.00 | $0.00 |
| HD Technology Fee HD Technology Fee |
1 | Active | $10.00 | $0.00 |
| $200 Reward Card for New TV$200 Reward Card for New TV |
1 | Active | $0.00 | $0.00 |
| Receiver Fee Receiver Fee |
1 | Active | $0.00 | $0.00 |
| HD Premium Tier AT&T U-verse offers an HD Premium Tier* of expanded high definition (HD) channels that can be added to your AT&T U-verse HDTV Service, including up to 25 Premium HD channels:<br/> <br/> <ul> <li>NFL Redzone</li> <li>Halogen TV HD</li> <li>MGM HD</li> <li>Palladia HD</li> <li>Smithsonian Channel HD</li> <li>ShortsHD</li> <li>HDNet Movies</li> <li>World Fishing Network HD</li> <li>FUNimation HD</li> <li>Sony Movie Channel</li> </ul> <br/> * Charge for HD Premium Tier service is $7.00/month and requires a subscription to AT&T U-verse HDTV Service - HD Technology Fee for $10.00/month. |
1 | Active | $7.00 | $0.00 |
| Totals | ||||
| AT&T U-verse Technology | $6.00 | $0.00 | ||
| AT&T U-verse High Speed Internet | $38.00 | $0.00 | ||
| AT&T U-verse TV | $74.00 | $0.00 | ||
| Total Monthly and One Time Charges | $118.00 | $0.00 |
IPTV $200 Reward Card $0 off 3 months
September 04, 2012 - December 03, 2012
$200 Reward Card for New TV
dhascall
