Ridiculous I cannot chat or email Billing customer service!!

[johnm59]

I got on Chat with tech support even though I was on the billing support webpage.

Chat agent said I could only contact billing via phone.

I have been having intermittent Uverse internet access.

ATT service guys came out Monday 1/16/12.

They were great and solved the problem.

They also told me I was only getting less than 1 gig access when I have been paying for 6 meg since March.

I expect to be reimbursed or compensated in some fashion.

I expect AT&T to refund me 85% of my service charge for March 2011 to January 2012.

Please advise.

[texasguy37 ACE - Champion]

Send a PM to Alex who is an AT&T Community Manager on this forum.

[ATTAlexCM]

Thank you @texasguy37!

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johnm59 wrote:

I got on Chat with tech support even though I was on the billing support webpage.

Chat agent said I could only contact billing via phone.

I have been having intermittent Uverse internet access.

ATT service guys came out Monday 1/16/12.

They were great and solved the problem.

They also told me I was only getting less than 1 gig access when I have been paying for 6 meg since March.

I expect to be reimbursed or compensated in some fashion.

I expect AT&T to refund me 85% of my service charge for March 2011 to January 2012.

Please advise.

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Welcome johnm59 and thank you for posting. I'm sorry to hear about the recent experience. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.

Regards,
Alex

[mibrnsurg ACE - Geek]

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johnm59 wrote:

I got on Chat with tech support even though I was on the billing support webpage.

Chat agent said I could only contact billing via phone.

I have been having intermittent Uverse internet access.

ATT service guys came out Monday 1/16/12.

They were great and solved the problem.

They also told me I was only getting less than 1 gig access when I have been paying for 6 meg since March.

I expect to be reimbursed or compensated in some fashion.

I expect AT&T to refund me 85% of my service charge for March 2011 to January 2012.

Please advise.

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Why, 1 G access is 100 M, so 6M internet fits in there pretty easy if your figures are accurate.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[smfoor]

I agree it is ridiculous that there is not an e-mail option for international ex-pats who still have service in there homes in the US. I spent almost a hour with the 'useless' chat guy who did nothing but read me my bill. When I insisted that he tell me why it had changed he said he was technical and could not help me. Total waste of time!!

[ATTAlexCM]

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smfoor wrote:

I agree it is ridiculous that there is not an e-mail option for international ex-pats who still have service in there homes in the US. I spent almost a hour with the 'useless' chat guy who did nothing but read me my bill. When I insisted that he tell me why it had changed he said he was technical and could not help me. Total waste of time!!

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I'm sorry to hear about your experience with support.  Thank you for the feedback.  Please see my response to your previous post for help.

Regards,

Alex