Rewards Frustration

[cmthudgins01]

I used to have u Verse at my apt and when I moved I was to far out to get it. I loved it and was overjoyed when I got a letter a yr after living there saying it was available in my area.. I called that day and set up an installation. I am a happy and patient person so  as I waited for my uverse rewards knowing that it should arrive around Christmas time I patiently thought that there would be a delay but just knew that it would one day come.. All while I have dealt with the outs of service and the four people that have had to come and re hookup boxes because the last guys mistakes and that every Mon either my internet or my DVR fritzes and doesn't work for the day and not to mention that the wireless set up was brand new when I signed up and I wasn't even offered it and had to see it on commercial two weeks after I got the connected way. BUT today tops the cake. After looking on rewards status several times in Dec. to see that it still said processing and then today to see it said it was mailed out in Nov. I called to see where they were and the lady said they were all cashed in and spent and that it was sort of a to bad on my part and that I should just be ok with that.. I am the one paying for the service and I did not spend the rewards this is crap and the more I think of the nonchalant way the lady was just like oh well sorry for the bad luck that you have someone stealing your mail but we can't help you frustrates me more.. I am a person that an extra $275 would benefit greatly and am angry at the ways she nicely read how they had spent $10 at the gas station and $10 at  Arbys and all kinds of other junk. AHHHH this is not right and I can't wait to make that phone call after I get Dish to come re install and I can cancel this .. I am now a very dissatisfied customer and will never be coming back to uverse again. Thanks for nothing ..

[cmthudgins01]

AND whomever is stealing my mail I have contacted the police!

[texasguy37 ACE - Expert]

Your story is hard to believe.  In order to activate a reward card from U-verse, you need to provide the last 4 digits of your U-verse account number.  I suppose whoever ended up with the reward card just happened to know that information also?

[cmthudgins01]

Don't ask me how these things happened. She said they would need my last four digits of my account number is all and I think if someone is scanning my mail for what they want it is not so unlikely they can get that.. most days I leave early in the morning and return late at night. All I know is that I did not recieve these cards and did not activate them and did not spend them so there is obviously some flaw in the system. This cannot be the first time this ever happened and I know that the law will be finding out who did this and if u verse is not willing to be part of the solution I am done with them. The lady on the phone treated me like a liar and that is insulting. I am beyond peeved at the handling of this so far.

[RCSMG ACE - Expert]

You can try sending Alex a PM, he is an ATT Community Manager on the forum.  It is possible he can connect you to someone who can offer some assistance.  At least it can't hurt you to contact him and see what he says.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

[ATTAlexCM]

Thank you @RCSMG!

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cmthudgins01 wrote:

I used to have u Verse at my apt and when I moved I was to far out to get it. I loved it and was overjoyed when I got a letter a yr after living there saying it was available in my area.. I called that day and set up an installation. I am a happy and patient person so  as I waited for my uverse rewards knowing that it should arrive around Christmas time I patiently thought that there would be a delay but just knew that it would one day come.. All while I have dealt with the outs of service and the four people that have had to come and re hookup boxes because the last guys mistakes and that every Mon either my internet or my DVR fritzes and doesn't work for the day and not to mention that the wireless set up was brand new when I signed up and I wasn't even offered it and had to see it on commercial two weeks after I got the connected way. BUT today tops the cake. After looking on rewards status several times in Dec. to see that it still said processing and then today to see it said it was mailed out in Nov. I called to see where they were and the lady said they were all cashed in and spent and that it was sort of a to bad on my part and that I should just be ok with that.. I am the one paying for the service and I did not spend the rewards this is crap and the more I think of the nonchalant way the lady was just like oh well sorry for the bad luck that you have someone stealing your mail but we can't help you frustrates me more.. I am a person that an extra $275 would benefit greatly and am angry at the ways she nicely read how they had spent $10 at the gas station and $10 at  Arbys and all kinds of other junk. AHHHH this is not right and I can't wait to make that phone call after I get Dish to come re install and I can cancel this .. I am now a very dissatisfied customer and will never be coming back to uverse again. Thanks for nothing ..

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Welcome cmthudgins01 and thank you for posting. I'm sorry to hear about the Reward trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.  We'll get you in touch with the group that can look into it.

Regards,
Alex