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Mentor

Posts: 41

Registered: ‎10-08-2012

Payment Posted to Wrong Acct Number

‎11-08-2012 07:32:48 AM

I'm a new Uverse customer and was making my first payment for Uverse through "Online Banking with BOA". For some reason the money electronicley sent was posted to a wrong acct and I was shown in arrears and late even though I had paid this bill 3 weeks earlier.. It took many calls to BOA and Att but the issue was finally cleared up when " NORA in the Columbus CAll Center" investigated and went and did the necessary things to corect this problem. I want to thank her for doing a good job. Not all billing issues are kicked down the road.

ACE - Professor

Posts: 2,816

Registered: ‎06-23-2010

My Device: iPhone 4

Re: Payment Posted to Wrong Acct Number

‎11-10-2012 12:02:16 PM

If you made the payment through Bank Of America, it is not a ATT problem, but a BOA problem. I only make very few payments through my bank, everything like ATT is made directly through the att site, so that I know it is being paid.

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