Initial billing was not even close to what I was told on the phone [ Edited ]

[csummaria]

I was told $59.95 plus taxes

I got the bill today:

$202.00 including taxes

I've been on the phone over 2 hours trying to get this mess cleaned up.

Magic-Jack is looking better and better!!

[spd2demun ACE - Master]

Try contacting Julie, one of the AT&T Community Specialists for further assistance.

First bill will be higher (usually pro-rated charges), plus taxes and fees.

[csummaria]

I just got disconnected after being transferred for the 3rd time and being on the phone over 2 hours at the point of disconnect.

Not good at customer service!!

[mibrnsurg ACE - Geek]

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csummaria wrote:

I was told $59.95 plus taxes

I got the bill today:

$202.00 including taxes

I've been on the phone over 2 hours trying to get this mess cleaned up.

Magic-Jack is looking better and better!!

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Look at the total breakdown of fees and report them here and we can help you too.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[spd2demun ACE - Master]

See earlier suggestion, and contact Julie on this forum:

http://forums.att.com/t5/user/viewprofilepage/user-id/2363489

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csummaria wrote:

I just got disconnected after being transferred for the 3rd time and being on the phone over 2 hours at the point of disconnect.

Not good at customer service!!

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[jimgfitzgerald]

Your first bill can be for almost 2 months depending on when your service starts and your billing cycle.  The first bill includes next month in advance and part of the current month.  This is common practice for almost every service company.

[oufanindallas]

It can also include installation charges as well.

[texasguy37 ACE - Champion]

There may also be a one time $36 activation fee.  You need to review the detailed line items on the bill not just the total amount of the bill to see what is being billed.

[spd2demun ACE - Master]

Wow, is that new?

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texasguy37 wrote:

There may also be a one time $36 activation fee.  You need to review the detailed line items on the bill not just the total amount of the bill to see what is being billed.

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[texasguy37 ACE - Champion]

No, it's been in effect for new customers for about 2 years.  It used to be a $29 one time fee.

http://forums.att.com/t5/Billing/Price-Changes-in-February/m-p/2292469

[spd2demun ACE - Master]

Thanks for the update.