09-26-2012
07:49:33 AM
- last edited on
09-26-2012
07:58:38 AM
by
Taylarie
I ordered U-verse high speed internet a month ago. It was too slow and the service disconnected time to time, so I cancelled within 30 days and returned my modem within 21 days from deactivation. Still, I got charged for the modem and one month of service.
First of all, it took 3 hours to have billing and collection department recognize my situation. I'm fine with that if it solved my problem.
The billing department told me that it usually takes 2-3 billing cycle to apply the credit, but there will be no collection effort since they posted a note under my account.
However, I am getting this paper bills and numerous phone calls threatening me to pay the bill.
This is clearly an illegitimate harassment.
In this forum, I see numerous people in the same situation.
If this doesn't get resolved as soon as possible.
Do not tell me to call billing department or whatever, because 1) I do not want to waste another 3 hours of my time, 2) I do not trust the words customer service reps. I think they just try to b-s their way out just for that moment so that this angry customer hangs up and goes on to the next rep next time he calls.
My account number is {Personal content removed for your safety}
09-26-2012 08:51:51 AM
Well, I will ask you to click on this link to send a PM to Alex, one of the AT&T Community Managers, for further assistance. This is a public forum, so the moderators have removed your personal information, but you can send your account number and contact information to Alex in the PM. He should be able to help you.
