03-01-2012 09:18:16 AM
Hi, new to the forum. I have been with U-verse for over 5 years and was one of the first in Dallas to be hooked up.
Facts: One DVR, 3 boxes, U450 with Internet at highest speed. No home phone.
Fact: Monthly bill has gone to 218.00, originally 154.00
Fact: My ex moved out this weekend, a mile away. He has one DVR and 1 box, U450 wireless boxes and highest speed internet. Of course his promo deal is 130.00 for 6 months, after that 160.00.
Need to know: WHY did I have to reduce to a U300 yesterday to pay 154.00 a month? Why is he paying so much less. I know my 2 extra boxes are a total of 14.00 per month, but his are 10.00 for wireless. So THAT is not the difference.
I spent exactly one hour and 47 min on my cell yesterday and had to call 3 times, one girl disconnected me cuz she could NOT answer my questions, one girl transferred me to a dept. that didn't exist, and yes I was disconnected. NOT ONE person could answer me. One girl told me "this happens because of credit ratings) Not true, I have been with ATTU-verse for 5 years under my name, bcuz he has horrible credit and could not get any cable. He had to put more money down for deposit this week because of his credit history.
I am seriously considering going with another service, such as Direct TV or Dish Network. Can anyone out there explain any of this to me? I have recommended over 50 people go wwith U-verse, and am now ready to post of FB and Twitter how they treat their long term customers.
03-01-2012 09:28:23 AM - edited 03-01-2012 09:35:03 AM
Sounds like you had a new customer promotional discount that expired. After the promotional discount expires, the regular rates kick in. I assume that your ex now has a new customer promotional discount. When your ex's promotional discount expires, regular rates will kick in for him also.
Nothing about this is unusual. This is how TV providers operate including Dish Network and DirecTV (i.e. promotional discounts are offerred to attract new customers, and once these discounts expire, the regular rates kick in).