First Uverse Bill

[Vermin]

I signed up for Paperless Billing but when I log in to the website I get this message:

"Note: This is a new account and billing information is not yet available. Please check back later."

Does this mean I am going to get a paper bill for this first cycle or do I have to guess what I am being charged? Am I just going to be charged one month or am I in for a surprise?

[texasguy37 ACE - Champion · Accepted solution]

If your first bill has not been generate, there will be no bill there to see online.  If you have signed up for paperless billing, you will receive email notification when the first bill can be viewed online.

Your first bill will always be higher that your regular monthly bills.  The first bill will include a full billing period plus a prorated billing period beginning from the date of your install to the start of your first full billing period.  The first bill may also contain some one time fees such as an activation fee and other installation charges.  Subsequent bills will only cover one billing period.

[Vermin]

I guess I am making progress. Today I can see a dollar amount of what is due. I still cannot locate a copy of a bill and I haven't received an email from ATT as of yet. My billing cycle apparently ended a few days ago.

I am not getting off to a great start with this service. For the past 4 days I have only had intermittent service and spent 30 minutes on the phone last night trouble shooting with a tech. Now I get to have a tech come to my place on Saturday afternoon so he can check out what is wrong.

[texasguy37 ACE - Champion]

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Vermin wrote:

I guess I am making progress. Today I can see a dollar amount of what is due. I still cannot locate a copy of a bill and I haven't received an email from ATT as of yet. My billing cycle apparently ended a few days ago.

I am not getting off to a great start with this service. For the past 4 days I have only had intermittent service and spent 30 minutes on the phone last night trouble shooting with a tech. Now I get to have a tech come to my place on Saturday afternoon so he can check out what is wrong.

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That is normal.  Within the next day or two, the actually bill will be online to review.  At that time you will receive email notification.

Let us know how if the tech visit resolves your issues.  If not, we can point you to some other resources.

[Vermin]

My experience gets worse everyday I deal with this.

Saturday a tech came out and switched out the router. IT DIDN"T SOLVE THE PROBLEM and he said another guy would have to check the lines outside. Genius! It was also late in the day so I am sure that helped for a quick and not-helpful trouble shooting experience.

Sunday a nicer person came out and while my service was actually working for a couple of hours. He didn't do anything and asked me to call when it the service fails again (he must be psychic because it failed again). He also told me the weekend techs are not qualified to do the kind of trouble shooting that is required. The kind of trouble shooting that is necessary and was advised by the toll free number tech who scheduled the appointment for a Saturday with techs who are not qualified to tackle my problem. LAME!!

WASTED VALUABLE TIME ON MY WEEKEND - VERY LAME AND NOT GOOD AT ALL!!

Last chance is Thursday for a repair - otherwise ATT gets cancelled because of what I consider to be inept service. This is the worst service experience that I have had to deal with in regards to TV & Internet Service.

ATT wants me to pay for the first pro-rated month and the month of July. I should tell them to send my bill to another person because maybe I am not trained, or have the knowledge, to pay my bill - that seems to be their service standards.  

[Vermin]

My stuff finally works. It only took 5 different technicians to solve the problem and roughly 12 days. I received a $50.00 credit to my bill for the miserable start to my Uverse/Internet experience. Now let's just hope my gift cards work when I try to use them