I just received my fifth bill from AT&T which continues to include charges that it should not, despite me calling every single month to try to correct these errors. When I initiated my U-verse Internet service, we had trouble connecting. A support person over the phone assured me that my equipment was not functioning properly (this ended up not being true), so he sent me a new wireless modem, re-assuring me more than once that I would not be charged for the second modem ($100) as I'd just paid for the first. Sure enough after two billing cycles that $100 showed up on my bill, and after 50 minutes on hold with billing and support personnel, I was finally told without a doubt that all I needed to do was take the original working modem to any UPS store and have it shipped back to AT&T for free. This was never conveyed to me when the equipment was shipped to my house- in fact I was told over and over that I would never be charged for this second modem to begin with. After going to that store, the staff there tells me that their agreement is only for U-verse TV equipment, not U-verse Internet equipment, so I'm sent on to the USPS. This was approximately one month ago. I got the modem shipped back to AT&T and was told emphatically by several AT&T billing and customer support reps that this would be removed from my bill ASAP. As of today, this $100 charge is still on my bill. I've had AT&T's u-verse internet service for five months, and every month I have been overcharged in situations very similar to this, causing me to have to wait on hold for upwards of an hour to try to get the correct person to help me. The last time I called, I was transferred to cancellations in Florida and waited on hold there for nearly 20 minutes for them to tell me that the person who transferred me was wrong originally. My service was advertised as a bundled deal with DirectTV, and the Internet was promoted as $14.99/month. Each month I hear that it's actually $19.99/mo., and so far I have no received a bill lower than $190 for one billing cycle. I'm baffled at the number of errors that have occurred here.
texasguy37
