I had AT&T technicians come to my home on October 4, 2011. The technicians were unable to install AT&T U-Verse services due to a problem with the phoneline connected to my home. They spent 3 hours working and tried everything they could, including arguing on the phone with other AT&T employees. The technicians left my apartment after saying to AT&T support on the telephone, and I quote, "We are going to have to D.Q. the customer". The technicians in my home were nice and helpful, but as soon as they left, the break down in AT&T service began.
I proceeded to obtain a different provider for my cable and internet services. At first, I was deeply upset by this due to the wonderful comments I had heard about U-Verse, and the cheaper prices for these services. This feeling quickly turned to bitterness as I began to be bombarded with bills in my inbox and mailbox. I spent 2 hours on the phone with AT&T (while away on a business trip - inconvenient to say the least), while the staff continued to ask me my account number. I DON'T KNOW my account number due to the fact that I have NEVER used my account! I was forced to sit on the phone while the individual requested clearance to cancel said account that never should have existed in the first place, and then wait while they supposedly zeroed out my balance. I made several more phone calls after more bills were received, and I have tonight received the second request to return this ghost equipment which must exist in my home but I am unable to see. In each of these phone calls I have asked for some sort of confirmation email, which of course, is somehow not an option for whomever I am speaking with. AT&T doesn't seem to have a problem sending me email after email requesting my money and/or the return of equipment for which I do not owe an do not have. If this is a ploy by AT&T to create false accounts receivable in your system, please refer to any of the recent accounting scandals in the last decade or so to decipher your fate.
I would greatly appreciate any real assistance in this matter. I would like to have the information associated with my identity wiped from the AT&T account.
