Cutover billing

[Bittwiddler]

I have a new Uverse install that happened 6 days after my last POTS/DSL billing.

I cannot call Uverse support 800-288-2020 because I am flagged as past due because my POTS/DSL account is closed and they have yet to send me a correct bill for the 6 days I owe them.

1) Why is it that a large company like AT&T cannot just transfer the billing to the Uverse account under a heading "Charges from AT&T landline"?

2) I am perturbed that AT&T discontinues my ability to get help on the continuing stream of problems I have by constantly shunting me to "talk about your bill", even though they continually say a new bill is coming with the correct charges.

I only work a short distance from the attorney generals office in my state and a complaint form is easy to come by.

[spd2demun ACE - Master]

Try contacting Alex, one of the AT&T Community Managers for further assistance.

[ATTAlexCM]

Thank you @spd2demun!

@Bittwiddler - Thank you for posting.  I'm sorry to hear about the service trouble.  I would like to help.  As mentioned by @spd2demun, please shoot me a PM with your contact information.  We'll get you in touch with the group that can assist.

Regards,

Alex

[Bittwiddler]

Sent you my cellphone number

[Bittwiddler]

It appears that all the credits have been applied to my POTS account (at least they say there is a final bill on the way).  I have emphasized along the way that there must be a better way to handle this cutover situation as every subscriber will experience this.  I hope the bill I get is understandable..........

[ATTAlexCM]

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Bittwiddler wrote:

It appears that all the credits have been applied to my POTS account (at least they say there is a final bill on the way).  I have emphasized along the way that there must be a better way to handle this cutover situation as every subscriber will experience this.  I hope the bill I get is understandable..........

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Thank you for the update and the feedback.  Glad to hear they could help.  If we can help further, please send me a Private Message.

Regards,

Alex