01-19-2013 08:46:15 PM - last edited on 01-19-2013 09:22:27 PM by Phil-101
I canceled my service several weeks ago due to continuous billing problems with AT&T. I'm still being billed for service I no longer have. I am very upset. Tonight I saw where AT&T debited my checking account, again for almost $200.00 for service I no longer have. I am considering contact the BBB and the Attorney General's Office considering their billing practices. I was told at the time of cancellation that I would receive a credit. Has anyone else had this problem ...?
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01-19-2013 09:34:05 PM - edited 01-19-2013 09:35:12 PM
Yes, you will continue to be billed until paid in full, even though service is no longer active. Also keep in mind that if you cancel during the middle of a billing period, it can take 30 days for final billing to occur, and then until paid in full, you will continue to still receive a bill.
After 60 days of non-payment, you can be sent to collections. As for the credit, it does not mean they are going to give you money back, it means that your bill will be adjusted for a pro-rata amount, if canceled during the middle of a billing period.
"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!
Stimpy: So what'll happen?
Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
01-20-2013 06:01:48 AM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
01-21-2013 09:34:32 AM
I received your PM and will be contacting you soon.
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01-22-2013 09:07:04 AM
Yes I am having same problems with ATT - after several months of promises they never do, I had voice recap done by ATT rep, and she assured me the service is stopped and cancelled. However I continue receiving bills, and when I call them, they dont see in the notes on my account anything on the cancellation! If you find a way to fight with this outrage, let me know!
01-23-2013 03:49:39 AM
So do what was told to the previous customer and send a PM to customer care.
01-23-2013 11:36:25 AM - last edited on 01-23-2013 12:32:31 PM by Phil-101
Same thing happened to me. Called in Sept to let them know I was moving to an area not serviced by thgm, was told the disconnect n otice was in place, then 2 months later get billed for $200+ for serviced I never used and that should have been turned off to begin with.
I sent a PM, got bumped up to Executive Escalations, and they STILL say that I owe them $200+ despite the fact that their own systems show ZERO data/tv usage since the date I moved out. They refuse to use logic in a way that does anything other than to tell you "The charges are valid, pay us or else".
Good luck on your issue, I filled a complaint with the BBB and they STILL refuse to work with me. I refuse to let them hold me hostage and ruin my credit for somethig i did not use and that should have been disconnected to begin with.
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04-02-2013 08:15:11 AM
I have the same problem. We cancelled in December and never used the service one day because we could never get it to work. I sent a private message to escalation department and have not received any reply. I don't think I should have to pay for service I never received either.