Billing LIES

yma1970 · ‎01-12-2012

I was told in November that my TOTAL bill including ALL TAXES FEES ETC would be 166 a month, this month? 185! Why is it impossible to get someone on the phone? Why doesn't att have email that you can go back n forth with? Why did they lie to me?

We had a plan for a year, then it went up in price I called in and was told if you do this and this etc it wll go to 166 total including .... I did that and the first month, yep they were right then last month BAM

they're really upsetting me, I left comcast due to cruddy service, now thinking they weren't so bad!

jfw · ‎05-11-2009

yma1970 wrote:
I was told in November that my TOTAL bill including ALL TAXES FEES ETC would be 166 a month, this month? 185! Why is it impossible to get someone on the phone? Why doesn't att have email that you can go back n forth with? Why did they lie to me?

We had a plan for a year, then it went up in price I called in and was told if you do this and this etc it wll go to 166 total including .... I did that and the first month, yep they were right then last month BAM

they're really upsetting me, I left comcast due to cruddy service, now thinking they weren't so bad!

Whoever told you taxes and fees were included was misinformed, these items vary from state to state, county to county and even city to city so giving an accurate estimate of taxes and fees is problematical.

Contact Alex, one of the Community Managers via PM.
Alex

yma1970 · ‎01-12-2012

It was supposed to be the same as it was before which was 166 it actually was that for another month then went up...I'll contact that person.

Thank you

skeeterintexas · ‎12-09-2007

Do a side-by-side comparison of the two bills.

What went up? Taxes? Fees? or actual charges for the services themselves?

If it's taxes and/or fees you're stuck. All of us pay them; some more than others (ie: local taxes/fees).

If it's an increase in the agreed upon amounts for each of your services (TV/internet/phone), then you should check into that.

yma1970 · ‎01-12-2012

Actual fees for service....

texasguy37 · ‎05-18-2009

Did you have any promotional credits that expired?

yma1970 · ‎01-12-2012

The credits expired in October, I called in and was given another great deal from Nov-May I was billed correctly November and after that incorrectly. I can't get anyone to answer my questions from ATT directly.

texasguy37 · ‎05-18-2009

yma1970 wrote:

The credits expired in October, I called in and was given another great deal from Nov-May I was billed correctly November and after that incorrectly. I can't get anyone to answer my questions from ATT directly.

Are you saying that there is no promotional credit on the November bill?

yma1970 · ‎01-12-2012

there was no 'credit' on november just a reduced bill compared to october but then sky rocketed in december.

texasguy37 · ‎05-18-2009

Without seeing the details of your bills, we really can't offer an explanation. I would suggest that you follow the advice given earlier in this thread and send a PM to Alex who is an AT&T Community Manager on this forum.

allunzo · ‎01-12-2012

I am a long time Uverse and internet customer of ATT, but that will change soon. I got a call in Dec saying- thank you for being such a great customer and we would like to give you 3 months of HBO, Showtime and Cinemax. We would also like to give you a faster internet connection. I said I would be willing to try the promotion- WHAT A MISTAKE. My bill jumped $30 - they will not provide the previous internet speed (and cost)- nothing was prorated (the promo started 12/28 and my billing cycle is 1/6) they dropped a $10 credit I was getting, and to top things off I spent 30 minutes on the phone and got nothing but "that is no longer available, you are getting 300 for the price of 200, and so sorry". I will be looking at providers other than ATT and this "service" will be the topic of a few converstions with family and friends.

ATTAlexCM · ‎12-05-2005

Thanks everyone!

yma1970 wrote:

I was told in November that my TOTAL bill including ALL TAXES FEES ETC would be 166 a month, this month? 185! Why is it impossible to get someone on the phone? Why doesn't att have email that you can go back n forth with? Why did they lie to me?

We had a plan for a year, then it went up in price I called in and was told if you do this and this etc it wll go to 166 total including .... I did that and the first month, yep they were right then last month BAM

they're really upsetting me, I left comcast due to cruddy service, now thinking they weren't so bad!

Welcome yma1970 and thank you for posting. I'm sorry to hear about the billing trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update.

Regards,
Alex

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Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

ATTAlexCM · ‎12-05-2005

allunzo wrote:

I am a long time Uverse and internet customer of ATT, but that will change soon. I got a call in Dec saying- thank you for being such a great customer and we would like to give you 3 months of HBO, Showtime and Cinemax. We would also like to give you a faster internet connection. I said I would be willing to try the promotion- WHAT A MISTAKE. My bill jumped $30 - they will not provide the previous internet speed (and cost)- nothing was prorated (the promo started 12/28 and my billing cycle is 1/6) they dropped a $10 credit I was getting, and to top things off I spent 30 minutes on the phone and got nothing but "that is no longer available, you are getting 300 for the price of 200, and so sorry". I will be looking at providers other than ATT and this "service" will be the topic of a few converstions with family and friends.

Hi allunzo, sorry to hear about your experience. Since this is account specific, please send me a private message with your name, account number, phone number and the best time to contact you. We'll get you in touch with the appropriate group.

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

allunzo · ‎01-12-2012

Got a call today and the problems have been corrected. The bill has been returned to what it was. There is a slight increase in the internet connection cost and I am on the slowest speed. That means I am paying $26-$28 for so-so speed. I'm sure I can get it faster for less, but that's not a high priority right now. The important thing is that they escalated my concern and got someone with the knowledge and authority to fix things. Uverse is still the way to go.