Billing Issue

[rvenky76]

I had a att dsl account. I had asked to switch over to ATT Uverse and was told the old account would be cancelled and the new account for U verse would be active. Now while billing i was billed for a month with old dsl and also new u verse. i see the billing periods clearly intersect and i am being billed for a month for a service i didnt use.

[MicCheck]

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rvenky76 wrote:

I had a att dsl account. I had asked to switch over to ATT Uverse and was told the old account would be cancelled and the new account for U verse would be active. Now while billing i was billed for a month with old dsl and also new u verse. i see the billing periods clearly intersect and i am being billed for a month for a service i didnt use.

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What do you mean by "intersect"? If you're Uverse account started after the billing period for DSL began, it will take a billing period for the DSL bill to be prorated and the final bill to be printed.

[ATTCustomerCare]

Hi rvenky76,

Sorry about the billing trouble you have had. I would be more than happy to look into this.

Please send me a private message by selecting the link below. Please include your DSL account number,  Uverse account number, and a good contact number. It may take me 24-72 hours to get back to you but I will help.

ATTChrisZ

[wellc]

Just curious to see if you ever got your refund or adjustment on your bill. I had the same situation. Dropped the Uverse and kept the internet. Unfortunately I made the change on the day for the next month bill. So Like you I was billed for the next month, and I would not even have the service.Talked to a couple of reps who said, no they could not adjust bill. I would be refunded over the next couple of months. I dropped the cable to save money, but yet I still have to pay a full next months bill. I did at one time get a rep who told me point blank, ignore that bill, I'll get it adjusted and send you a new bill. Did not get a new bill, so I called back and was told that rep would not have been authorized to say that and yes I would still have to pay the full amount. I did and was credited over a 2 month period. Every rep I talked to has a different story. Seems like they just make it up as they go along.