10-24-2012 03:39:24 PM - last edited on 10-24-2012 05:03:44 PM by BrettMT
I was told I would get $100.00 rebate in 30 Days if I purchased equipment required for U-Verse DSL. I Called today & they confirmed it was noted on my account that I would get the rebate, but they weren't authorized to give it to me. I could have a it as a credit on my service. I don't want to loan AT&T 5 months of service, I want my rebate. If I can't have my rebate, I want to return the equipment & be given a refund.
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10-24-2012 04:19:46 PM
If you've had the equipment less than 30 you are able to return it.
10-24-2012 05:38:04 PM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
If after two business days you have not gotten a response, Send a PM to Alex. He or someone from his team will get in touch with you. Again keep in mind weekends.