Re: VIP 1225

Shale99 · ‎04-20-2011

What a joke so far. they were due here Thursday. Had clear notes to just drop at front door. Came, didn't leave unit. Came Friday with WRONG model (1225). Tech himself said he'd bring one from the office Sat by 10am. I called at 4pm wondering; he has one, but his 'boss' won't allow him to deliver? He says will be Sunday. Called tech and his manager; left VM. I assume neither works sundays, so not a great surprise. Oh, did I mention on Friday he thot it was a new install all together and that HE was going to install? Oh boy WTG AT&T. Maybe I should switch to hoping there is an updated gateway that has wireless 'N' ability? OH no, maybe not... Where is my TiVo. s

spd2demun · ‎07-28-2007

I feel your pain! It's a well-known issue about the miscommunication.

Shale99 · ‎04-20-2011

Well, I finally rec'd the 2250 the other day, but it wasn't easy. It seems the tech refused to leave at the front door; this was the same tech who came last week and refused to leave box. Even tho it was preapproved by AT&T to do just that. Lucky for me, it was near the end of day and I could jet home to meet him. However, wasn't a pleasant experience. he calls me and informs me he won't leave at the front door. I try to explain it was approved, but he doesn't buy it. Goes on to complain about 'other' AT&T depts trying to override procedures (like I care). Once I told him I could come home, he then went on to say he had to install blah blah. I told him no way, I'll do it and yes I was aware it had to be activated on the AT&T side. Pretty sure he still didn't get it. Anyway, he shows up and says he can't just 'hand' me the box. He has to come in and check my connections. At this point I was like fine do it. I had the box and yes I opened to make sure it WAS the 2250. I did have to pull the rack out to give him access etc and told him all was fine. sheesh. So phase one took over a month. Now on to phase II which is switching the boxes. Plan to do Friday afternoon. I have zero hopes it will activate and boot; but at least we have had progress. Still missing my TiVo.

texasguy37 · ‎05-18-2009

U-verse technicians do not leave equipment at the front door or drop equipment off to a customer. Equipment that will be self installed by a customers is shipped to the customer by UPS as opposed to tying up a technician to do a truck roll.

Shale99 · ‎04-20-2011

texasguy37 wrote:
U-verse technicians do not leave equipment at the front door or drop equipment a technician to do a truck roll.

Well, my first reasonable request was they simply ship the box. That was met with a bunch of no's. 2nd request was they leave at front door because no way was I going to wait at home for 4 hours. This was approved and included in the dispatching notes. If UPS can leave boxes that actually have value, no reason why AT&T can't with customer pre-approval. because, really, this box has zero value beyond scrap parts (if you think about it).

spd2demun · ‎07-28-2007

Glad you finally got one, hope it works out!

Shale99 · ‎04-20-2011

made the switch from the 1225 to the 2250 today. And it seems to have booted aok. did lose all the recording (knew that) and all the scheduled shows rermained (pretty sure knew that, but worried enough to pring them out first). the only issue is my RF universal remote. I placed the sensor in the same location as the old unit, but remote acting like it isn't placed exactly right, so just wondering if maybe on the 2250 it moved slightly and if so, where to?

RCSMG · ‎12-10-2007

You may have to do it trial and error until you find the right spot. But hang in there someone will be along with more suggestions.

bauwls · ‎08-05-2012

Silver or Black standard remote? How far are you away from the STB with the remote and is there anything preventing line of sight?

Jrc6473 · ‎10-05-2012

I got a call from an Att rep asking if everything was running well with the service. I said, " actually there is a small buzzing sound coming off the main DVR. " He tried to reboot and since that didn't work he recommended that we swap boxes. Ok, no problem. The customer support tech said it was the fan rubbing against something and needed to be fixed. Today the box arrived and its the 1225. I actually have the 2250. I'm thinking about sending the 1225 back and just live with the buzzing sound. my husband doesn't want to downgrade to the 1225. Anyone have luck with AT&T sending the exact same box after sending the wrong one?

skeeterintexas · ‎12-09-2007

Jrc6473 wrote:

I got a call from an Att rep asking if everything was running well with the service. I said, " actually there is a small buzzing sound coming off the main DVR. " He tried to reboot and since that didn't work he recommended that we swap boxes. Ok, no problem. The customer support tech said it was the fan rubbing against something and needed to be fixed. Today the box arrived and its the 1225. I actually have the 2250. I'm thinking about sending the 1225 back and just live with the buzzing sound. my husband doesn't want to downgrade to the 1225. Anyone have luck with AT&T sending the exact same box after sending the wrong one?

Call CS and tell them that you are returning the replacement.

This happens all the time (happened to me) but you need to let them know that you won't be using the replacement that they sent.

JefferMC · ‎11-16-2009

My DVR developed a "buzzing" sound. It turns out the case was making the noise due to vibrations from the hard drive. I put a small paperweight on the case and it got rid of the noise.