10-26-2012 12:19:11 PM
I came home from work the other day, flipped to my recorded shows and found a majority gone with others listed as ready to be deleted. I looked at my space left and it was full, I checked my recordings and found only 9 hours of HD recordings, and I had way over that before.
I did a reset and lost everything, not much of a big deal, it says again that I have only 9 hours of record time, in HD.
So is this something new or has my HD in my receiver partially crap out?
10-26-2012 12:32:23 PM - edited 10-26-2012 12:47:16 PM
Something is wrong with your DVR. I'd go through the following steps. When it's working, stop progressing and enjoy.
1) Hard reset (unplug for 30 seconds, plug back in)
2) Disaster Recovery (hold the power, ok and the down arrow buttons with the box on).
3) Factory Reset (unplug, hold in the down arrow and OK button and plug in).
4) Call for a replacement DVR.
Note that step 3 and 4 will cause you to lose all recordings.
10-26-2012 12:34:16 PM
Sounds like your dvr is at some stage of failure. Call TS using the phone number in my sig and let the CSR know what is going on with your equipment. Request a new one sent out or delivered by a tech.
10-26-2012 02:07:54 PM
Thanks much for the responses. I tried the restarts, unfortunatly not my first problems with the DVR, still the same. I guess it is what I was dreading an HD going bad.
Now the hassle of dealing with customer service another time. Maybe they have gotten better.
10-26-2012 03:06:22 PM
If they haven't gotten any better, let us know.
11-02-2012 01:35:36 PM
I would recommend that you send a private message to the escalation team at AT&T Customer Care, and ask them to have the Social Media look at your account (DVR not billing, lol). Sometimes, there is a mismatch with recordings and space remaining on AT&T's end and that can cause major issues.
If you do not get the desired response with Customer Care, please try contacting Alex, one of the AT&T Community Managers for further assistance