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Posted Jun 5, 2014
3:41:23 PM
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Only 2 HD channel capability?

Just switched from DirecTV where I had 2 HDdvrs and as a result could record 4 shows at once. Thought I was getting something similar with the Uverse DVR advertised 4 recordings at a time. Should have looked further into this to see they were talking about SD. I did see in the forums that people seem to be able to record 3 HD channels however when I try I get the conflict message. I checked the "system resources" and under "Streams" it shows 2 SD/2HD (WAN). Can this be changed to 3 HD? Not interested in recording anything in SD.

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Jun 5, 2014 3:53:15 PM
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ACE - Master
nrs111- It depends on the strength of the signal, Got to http://192.168.1.254/xslt?PAGE=C_1_0

Scroll down to DSL details User rate & max user rate What are the values under down column.

Mine are 32206 and 473286 & I have recording 4 HD. If your numbers are that high or higher, you should be able to add recording(s). If lower, then no.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Only 2 HD channel capability?

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Jun 5, 2014 3:53:15 PM
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ACE - Master
nrs111- It depends on the strength of the signal, Got to http://192.168.1.254/xslt?PAGE=C_1_0

Scroll down to DSL details User rate & max user rate What are the values under down column.

Mine are 32206 and 473286 & I have recording 4 HD. If your numbers are that high or higher, you should be able to add recording(s). If lower, then no.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jun 5, 2014 4:05:11 PM
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Tutor

Thanks.

 

Mine are:

  Downstream Sync Rate 19,266

  Downstream Max Rate   24,820

 

A lot less than yours.

I was told I had a strong signal here by the tech., guess that's not the case.

 

Thanks again for the response.

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Jun 5, 2014 9:27:52 PM
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Employee
with a max down less than 25M the 19M profile is required.

basically desire at least 20 to 25 % over profile
19 M needs ideally 24 or better offers 2SD and 2HD inputs 12 M internet max.
25 M needs ideally 30 or better offers 1SD and 3HD inputs 18 M internet max.
32 M needs ideally 40 or better offer 0SD and 4HD inputs 24 M internet max.

depending on location and availability may request bonded 25M.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jun 6, 2014 4:11:11 AM
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Thank you.

 

Wish the tech had given me this information during installation. I'd be happy with the second tier. Think I'll be looking to switch back to DirecTV soon.

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Jun 6, 2014 4:57:48 AM
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ACE - Master
Edited by aviewer on Jun 6, 2014 at 4:58:41 AM

@nrs111- MT did say what I was hoping he would - depending on location and availability may request bonded 25M.

If you can get the no cost, second pair delivery of your signal to bump you to 3 HD and be ready(better positioned) for tech improvements to get more in the future.

Send a PM using this link with your account details to get help. AT&T Customer Care

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Only 2 HD channel capability?

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Jun 6, 2014 8:02:54 AM
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Wow, thanks again for your continued help. I fired off the email you suggested and see what they say.

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Jun 8, 2014 12:46:18 PM
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This is interesting . . . should I be looking at the aggregated info or the individual DSL lines (it is showing 2 lines)? I'm suffering from 2 HD/2 SD, 12 Mbps and would love to increase both.

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Jun 8, 2014 2:08:25 PM
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Jcaparula... want to look at aggregated.
before bonded pair installs were available to push the product farther out on a single pair the profile was lowered to 19M providing the 2sd 2 hd 12M which was better than being told not available.

late 2010 the 3812 inid was released... this is probably your current install using the i38hg as an indoor unit for internet. The concept of taking two lower profiles and combining to provide something better but less than the result.

in the OP case of 24M on one line... adding a second similar line would yield total max sync of 48M which as a single pair would qualify for 32M 4sd4hd 24M HSIA but as a bonded would be restricted to 25M 1sd3hd 18M HSIA.

The desire of course is to increase internet speeds... statements such as 70% of customers have 12M or higher is better than our average speeds are 10M.
To big promotion push in my opinion is the u300 18M Max Plys for $79. Allows the largest majority of subscribers to have as only need 25M profile but can be on 32M. While promotions for 24M Max Turbo would be limited to about 50 to 55 % of subscribers.

For a tech this is the dreaded 25M profile 18 internet explaining to customer they can only receive those speeds if using one or none of HD IPTV services.

The older population cares about tv picture quality and happy at 3 or 6 M internet.
The under 30 with kids will tske u200 with no HD as tv is for kids and spend the $10 for HD upgrade instead on moving to 24M Turbo if available as the parents want streaming. 32M u300 with 4 SD and 24M HSIA will have consist speeds hardwired.

It is the 30-60 year group that wants both... parents want HD pic sound with failing eyesight and hearing while teenagers complain of online gaming and friends skype.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Only 2 HD channel capability?

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Jun 8, 2014 2:08:28 PM
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ACE - Master
jcaparula - If you have two lines, you have bonded pair because one is too long for service. It does cut off sooner on the capability chart. I believe the 25 profile is available, but not the 32. @mythoughts would have better info, if he sees your post.

It would be worth it for me to try for 3 HD. 18 mb is only when TV is not fully exercised. See this thread - http://forums.att.com/t5/Features-and-How-To/Considering-U-verse-again/m-p/3994176#M111952
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jun 8, 2014 2:45:09 PM
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My aggregated User Rate is 19.2, with a Max User Rate of 44.4 kbps. What would I need to do to increase to a 3 HD/1 SD 25 M profile?  

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Jun 8, 2014 2:50:57 PM
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ACE - Master
jcaparula - The key number is max user rate. You would nee 32-33. You say you have 44.4. Not to say another parameter could get in the way. But, that requires on-hands work & could possibly be repaired if discovered.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Only 2 HD channel capability?

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Jun 8, 2014 5:02:51 PM
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Jcaparila... need to call or chat for profile change.
Tier 2 support can verify parameters and make change.
two things need to be changed first profile to 25M. Your 44M should work if decent upstream bandwidth and SN margin will support.
Second is change to 1sd3hd. Neither of these are billable but may result in a tech needing to be dispatched if marginal.

The increase of your internet speed from Max 12 to Max Plus is a $5 billing increase and should trigger a tech visit request when at or below 12 desiring to go over 12.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jun 10, 2014 12:26:01 PM
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yes, you can have a 3HD/1SD system how ever you have to adjust your plan to reflect the new HD stream.

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