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Posted Jul 6, 2013
12:40:51 AM
Odd time mismatch when initiating recordings

A 2-hour offset has cropped up in my DVR. The guide lists program times correctly, and the clock is correct.

 

But in the last few weeks the program times listed in the recording search results are all off my 2 hours.

 

example: Formula One Qualifying is supposed to start at 5:00 am on NBCSHD Saturday morning. I have my series recording set up to catch the first run, which is supposed to be at 5:00am. 

 

but of late the DVR has been missing it and recording the rebroadcast instead. Today the scheduled recording list does not show the 5:00 am show in the queue. It's recording the 10:00 pm rebroadcast. 

 

This is where the 2-hr offset may come in. If I search for the program directly, by title, the times show up as 7:00 am and 12:00 am, 2 hours later than they really are. The descriptions that come up when I explore the possible showtimes have the wrong time, too. Strangely, the 7:00 am showtime has the has the triple red circle of a scheduled recording, but the program does not show up in the scheduled recording queue until 10:00 pm, the rebroadcast.  Possibly because the program first run really really airs at 5:00 am, not 7:00 am

 

This is the case with every show I search for, not just my example. I'm missing a lot of scheduled first-run recordings and live events as a result. It's difficult to manage or create new recordings on my DVR because of this problem. I've taken to using the iPad app instead because its search results list the correct times over there. 

 

The Uverse tech was out for a different reasohe a couple of weeks ago, and the DVR firmware was updated then, I think. I'm not sure where to start. 

Odd time mismatch when initiating recordings

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Jul 6, 2013 8:56:33 AM
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ACE - Master

Where do you live and what time zone are you looking for?  You should use your guide to set recordings. It will record on the time it is supposed to.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Odd time mismatch when initiating recordings

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Jul 6, 2013 12:11:04 PM
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ACE - Expert
 
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Odd time mismatch when initiating recordings

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Jul 7, 2013 12:59:22 PM
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Scholar

Yes, ever since the search "upgrade", shows that are selected to record from the search result list are one hour offset. Use the guide until they fix the problem.

Re: Odd time mismatch when initiating recordings

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Jul 29, 2013 8:31:59 PM
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Mentor

Whenever I use the search to find a show, or do a "more showtimes" to find other hours the show will be available for recording, it will give certain hours.  When I record the show at the hour I desire, I discover the show is one hour later; i.e., it shows 1 pm but it's not available at 1 pm; it will record at 2 pm.  It's as though it is using Central time when I'm in Easter time.  Problem is you go by the info and then have a problem because it might conflict with other previous recordings.  Are you saying we just have to sit and wait until Uverse decides to correct this?

Re: Odd time mismatch when initiating recordings

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Aug 9, 2013 9:06:57 PM
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Teacher
Edited by ckaye99 on Aug 9, 2013 at 9:07:28 PM

I thought I was going crazy when I saw this on my dvr. Has any solution been found?

Re: Odd time mismatch when initiating recordings

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Aug 10, 2013 5:32:36 PM
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ACE - Expert

If you ever look at the info for any of these mistimed programs, it lists the correct time and will show up in Scheduled Recordings correctly.  That's why I always looked at the Guide, times there were always correct. :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Odd time mismatch when initiating recordings

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Sep 22, 2013 3:55:53 AM
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Tutor

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.

Re: Odd time mismatch when initiating recordings

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Sep 22, 2013 8:59:32 AM
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ACE - Expert

guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.


If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534...

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Odd time mismatch when initiating recordings

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Dec 9, 2013 9:58:04 PM
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Tutor

I can't believe it's been so long and there has been no change.  If an ATT rep is reading this thread I would like to hear when this will be fixed.  If not, I'm going to go through the (extra hassle) of calling ATT during my Christmas vacation to protest this inadequacy and insist on this being fixed.

Re: Odd time mismatch when initiating recordings

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Dec 14, 2013 11:31:53 AM
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Scholar

texasguy37 wrote:

guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.


If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534...


For me I may see a movie that I would like to record so I start with more showtimes, it would be nice if the could fix search to show the local timezone times, I am in GMT-8 yet get GMT-6 times

Re: Odd time mismatch when initiating recordings

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Dec 16, 2013 10:41:55 AM
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ACE - Master

AlanF_1 wrote:

texasguy37 wrote:

guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.


If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534...


For me I may see a movie that I would like to record so I start with more showtimes, it would be nice if the could fix search to show the local timezone times, I am in GMT-8 yet get GMT-6 times


Hi Alan, this has been well documented and apparently AT&T knows of the issue but no ETA on a Fix has been given. They remain mum on this which is kind of silly, if you ask me.  

 

For whatever reason, the More Showtimes option and Guide searches, default to the Central Time zone (GMT-6).  Regardless what the more showtimes or searches show, it will record correctly.  The biggest concern is for those who do not have a DVR and use some other way of recording programs (i.e. TiVo, VCR or video capture).  Then one should pull up the actual Guide, which should show the actual (local) time, to verify that the program is showing at whatever local time.  

 

The more that I think about it - at one time, web remote searches would default to Philippine time.  AT&T has some issues with their clocks, lol.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Odd time mismatch when initiating recordings

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Dec 16, 2013 12:05:58 PM
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Scholar

dhascall wrote:

AlanF_1 wrote:

texasguy37 wrote:

guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.


If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534...


For me I may see a movie that I would like to record so I start with more showtimes, it would be nice if the could fix search to show the local timezone times, I am in GMT-8 yet get GMT-6 times


Hi Alan, this has been well documented and apparently AT&T knows of the issue but no ETA on a Fix has been given. They remain mum on this which is kind of silly, if you ask me.  

 

For whatever reason, the More Showtimes option and Guide searches, default to the Central Time zone (GMT-6).  Regardless what the more showtimes or searches show, it will record correctly.  The biggest concern is for those who do not have a DVR and use some other way of recording programs (i.e. TiVo, VCR or video capture).  Then one should pull up the actual Guide, which should show the actual (local) time, to verify that the program is showing at whatever local time.  

 

The more that I think about it - at one time, web remote searches would default to Philippine time.  AT&T has some issues with their clocks, lol.


Before I realized what the problem was I would scrool a channel see an interesting movie, go to more show times and choose the one 2 hours later which is actually the one that was running. Now I just go further in the futrue than two hours and its fine.

 

A-

Re: Odd time mismatch when initiating recordings

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Jan 5, 2014 2:11:42 PM
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Contributor

It's sad that they can't get this fixed in over 6 months.

I just signed up for u-verse and saw this problem the first day.

I thought there was just a setting that needed to be changed in my DVR, but when I called AT&T, they said it was a known issue and the engineers were working on it - really? for 6 months....

I asked if there was a general time frame for an issue like this to be fixed and they had no idea. Their answer/workaround was to just use the guide to find and record shows. that's funny.

Online search of this issue brought me here.

 

Re: Odd time mismatch when initiating recordings

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Jan 6, 2014 2:16:11 PM
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ACE - Master

Frankly, the fact that the people who handle telephone support knew about this existing problem is an encouraging improvement over the past.  Yes, there is room for further improvement, though.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Odd time mismatch when initiating recordings

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Feb 4, 2014 1:57:08 PM
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Teacher

This problem has been in existence since 4/2013. There was an upgrade done the menu portion which created several different problems.  I am still in a battle with ATT regarding this matter, to no avail. I have been told to jus live with it and no credit will be issued on my bill. Not bad, pay for something you’re not getting.

 

I am thoroughly disgusted wit ATT and their customer service—if you can call it that.

Re: Odd time mismatch when initiating recordings

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Mar 5, 2014 8:56:47 AM
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Teacher

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.

Re: Odd time mismatch when initiating recordings

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Mar 13, 2014 8:37:41 AM
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ACE - Master

rubiconray wrote:

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.


So we can exoect another post in early April? :smileyhappy: One could always send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 13, 2014 9:25:17 AM
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ACE - Master

dhascall wrote:

rubiconray wrote:

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.


So we can exoect another post in early April? :smileyhappy: One could always send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.



He can, but I'm not sure what good it's going to do.  They know about the problem; I feel fairly sure it'll be in the next receiver firmware rollout, but there's no telling when that might be.  During the WHDVR they were happening multiple times a year, but since then, not so much.  

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Odd time mismatch when initiating recordings

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Mar 13, 2014 1:59:43 PM
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ACE - Master

JefferMC wrote:

dhascall wrote:

rubiconray wrote:

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.


So we can exoect another post in early April? :smileyhappy: One could always send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.



He can, but I'm not sure what good it's going to do.  They know about the problem; I feel fairly sure it'll be in the next receiver firmware rollout, but there's no telling when that might be.  During the WHDVR they were happening multiple times a year, but since then, not so much.  

 

 


It took about as long to fix the Black Screen of Death (BSoD)  where recorded programs would not play, until you go out and came back in.   IIRC AT&T was working with Microsoft to rectify that issue.  I would not think that it's a serious enough issue to get outside help on, but ya never know.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Odd time mismatch when initiating recordings

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Mar 14, 2014 6:33:47 PM
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ACE - Master

I assume that AT&T does not employ their own programmers, but instead contracts the whole thing out to Microsoft, oops, I mean Ericcson.

 

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Re: Odd time mismatch when initiating recordings

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May 4, 2014 9:04:20 AM
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Teacher
Yes, it"s been over a year now and still no fix. Customer care has been contacted on several occasions, with the same response--we are working on a fix.

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May 5, 2014 2:52:57 PM
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ACE - Master
Edited by dhascall on May 5, 2014 at 2:57:11 PM

rubiconray wrote:
Yes, it"s been over a year now and still no fix. Customer care has been contacted on several occasions, with the same response--we are working on a fix.

And they are.  U-Verse only has one software update window per year.  Their fixes hit sometime in the Summer.  I would expect a fix by September.  I do think that they need at least two updates per year.  Asking for it every 6-8 weeks will not get it here any faster.  This problem is very well known and for most of us it's a non-issue since the DVR records perfectly.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Odd time mismatch when initiating recordings

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May 7, 2014 2:07:05 PM
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Teacher

dhascall wrote:

rubiconray wrote:
Yes, it"s been over a year now and still no fix. Customer care has been contacted on several occasions, with the same response--we are working on a fix.

And they are.  U-Verse only has one software update window per year.  Their fixes hit sometime in the Summer.  I would expect a fix by September.  I do think that they need at least two updates per year.  Asking for it every 6-8 weeks will not get it here any faster.  This problem is very well known and for most of us it's a non-issue since the DVR records perfectly.


I take it your employed by ATT the way you support their actions. I believe a year is more than enough time to fix a problem they created.

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May 8, 2014 9:06:19 AM
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ACE - Master

rubiconray wrote:

dhascall wrote:

rubiconray wrote:
Yes, it"s been over a year now and still no fix. Customer care has been contacted on several occasions, with the same response--we are working on a fix.

And they are.  U-Verse only has one software update window per year.  Their fixes hit sometime in the Summer.  I would expect a fix by September.  I do think that they need at least two updates per year.  Asking for it every 6-8 weeks will not get it here any faster.  This problem is very well known and for most of us it's a non-issue since the DVR records perfectly.


I take it your employed by ATT the way you support their actions. I believe a year is more than enough time to fix a problem they created.


You are a funny guy!  No, no employee here nor am I an AT&T Fanboy.  I am, however, a realist.

 

If you think that I'm employed by AT&T, you must have not read my threads, dissing AT&T for not carrying the Digital subchannels, having a poor GUI, not carrying Hallmark, Al Jazeera America, or MAV TV, no true Local on the 8's, only having four streams and so on.  

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