12-15-2012 09:19:31 PM
Several times in the last few weeks when trying to play a recording from the U-verse DVR I got the message
"Delay in starting to play this program. Please wait." and a blank screen, but no playback. Also live TV did not
work and the Guide did not display. After several retries and after waiting ten or twenty minutes I rebooted;
which produced various results - sometimes a blank and unresponsive system, sometimes a system stuck
indefinitely in the boot screen with the spinning circle in the lower right corner. Then I discovered the sequence
Menu > Help > Troubleshoot & Resolve > DVR > Video Playback Issues; after stepping through several screens
(and ignoring the bogus claim that my video cables were loose, which would prevent my use of the diagnostics)
I allowed the diagnostics to reboot the system; after several repetitions of this procedure the DVR would begin to
function normally. Oddly enough (I say sarcastically) this has happened only on weekend evenings. I am fairly
certain the AT&T central system is overloaded or broken, but I would like to hear an explanation from the AT&T
technical staff. Is there a quicker way to deal with this? Preferably not involving spending the evening on hold
at a "customer care" line? I do not believe that I should be required to spend an hour or two of each weekend
troubleshooting AT&T's problem.
12-16-2012 03:12:23 PM
Call TS using the phone number in my sig. Ask the CSR to run a test on your service for errors. Let them know the day and time of your problems. If they see any errors request a tech be sent out to check your install.