All Previous REcordings Lost

[tom75]

Two nights ago I was at my computer when I noticed a small blip in my internet service. It was similiar to a brief power outage but nothing was affected, other than my internet service and my DVR service. I rebooted the DVR and when the process was through all of my recordings were gone and the DVR screen showed that I had 28% space remaining, even though there were no videos showing on the screen.

Support is sending me a new DVR but that really isn't the problem. The problem is: (1) there is no way to back-up your recordings on the DVR and (2) without knowing what happened to the original DVR how do I know this one won't erase itself?

If there is anyone here who has had this problem, or there is a tech who can type in English, I would appreciate your help.

Thanks,

Tom

[RCSMG ACE - Master]

Do this, unplug the ac cable from your DVR for 30 seconds and then reconnect it.  After it reboots check to see if your recordings show up.  I had the losing recordings issue a while back, and it was because my DVR was failing.

[tom75]

Thanks, I see that others have the same problem, and I appear to be up the creek wothout a paddle. Does AT&T think this is a serious enough problem to work a back-up fix? I now have zero faith in the DVR and there are programs I would like to keep for awhile.

[RCSMG ACE - Master]

Sometimes that procedure will enable you to see your recorded programs.  AT&T is aware of it and are rolling out newer DVRs.  As far as this particular issue, I got a new 2250 DVR that has performed flawlessly, through power outtages, and storms.  AT&T doesn't make announcements about fixes they are working on.  Ususally something will just show up and we find out about it as people post about it on the forum.  Then AT&T makes an official announcement about 2 or 3 weeks after it begins rolling out regionally.

[tom75]

Typical AT&T response. The agent on the phone said that I would receive my new DVR on Monday or Tuesday. Unless UPS can get here in the next 3.5 hours it won't make it by Tuesday. Meanwhile, I have a DVR that is showing I have 73% capacity and 28 hours left to record. I can see that the foreigner with whom I spoke has a different idea of what he said.

This system is so screwed up I don't think that the left hand knoweth what the right is doing. Is there a way for me to determine if: (1) a DVR order was placed for me and (2) if so, when can I expect delivery?

Tom

[tom75]

Suspicions confirmed! No order on file for my DVR. This is the first real problem I have had with U-verse and while I am grateful for the good years, I dread having anymore problems. AT&T is rather 'disjointed' in providing top notch service. At this point I would take middling service over no service!

[tom75]

Received my new DVR from UPS a few hours ago. Unfortunately it wouldn't boot. Tech is supposedly on the way in the morning. I couldn't even watch TV with the new set-up so until the tech could get here I used the old DVR as we could watch TV. The old one wouldn't boot and I have a sneaking suspicion that the serial number on my old unit was deactivated as soon as AT&T assumed I had the new one. Is this possible???