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Posted Nov 29, 2012
12:39:08 PM
ATT U-Verse major limitations
Edited by Taylarie on Jan 9, 2013 at 5:48:30 AM

We just subscribed to AT&T U-Verse two weeks ago. This report comes to you 2-1/2 years after your disappointing experience. We too have multiple daily tv viewers. We all record in SD so that we don't run out of space. It looks like space will not be an issue. However,  we also did not understand the limitations of this system when we signed on. Does four streams mean, only four things can go on at any one time? If so, why are we renting 7 boxes? We have six adults living here and they all want to record and watch television. Now we're told that we can piggyback onto another tv watching live tv or watch something that is recording. How do you find out what is recording or what someone else is watching if AT&T only lets you choose from watching a recording or interrupting another tv? We don't know who we're interrupting. It's causing mass confusion and anger around here. I would like for someone to clearly explain what the magic combination is. Can we have two SD recordings, watch live television on two sets and watch recordings in other rooms? We don't know. When we call tech support, they don't seem to know anything other than the fact that they only provide four live steams to each residence. This has been repeated to us more than once, but they don't explain what that means. Why can't we watch recorded shows everywhere at the same time if we have a "whole home dvr"? If shows are recorded on a hard drive, we should be able to view them anywhere, anytime, but that's just not the case. When the representative came here, he clearly knew that we had 7 televisions and 6 adults. It shouldn't have been hard for him to see that we were going to run into trouble right away, since he should understand the limitations of the system he was selling us. AT&T should tell people who have more than three televisions and who want to record shows that they are going to have conflicts. It's madness around here. I blame myself because I ordered AT&T U-Verse because of recommendations from family and friends and the fact that it would be cheaper. I did not however do my homework. Our situation is not the same as the typical household. We should have stayed with Cox even though they have gotten outrageous in price. We could only afford to have two dvrs and one box in our house, which meant we had to share tvs and coordinate in order to watch the show everyone records. I never dreamed that AT&T would cause more problems than they solved for us. Often, two or more family members can't watch tv from 7:00 pm to midnight. That's when we are all home! I hate to switch back to Cox, but at least we could watch tv in every room, even if it wasn't recorded shows or we didn't have access to expanded cable because there was no box. At least everyone could watch television. I called AT&T to ask if we could expand our package to include more streams, and I was told no. It's amazing this enormous company hasn't figured out how to provide customers with services that fit individual needs.

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Jan 9, 2013 12:00:01 PM
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ACE - Master
Coopster - It is difficult to find out all the limitations. I can only give you a pointer on your items 3 &4.

You are using the regular menu for favorites??

You can use the enter button to improve efficiency, somewhat.

You can use number entry to get to a channel. Enter - OK adds channel to favorites.

Enter - down arrow - OK brings up favorites guide.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ATT U-Verse major limitations

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Nov 29, 2012 1:19:41 PM
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ACE - Expert

At this time Uverse is only sending 4 streams to our homes.  Going to another service provider is the only solution for you and the others living in your home to watch different channels on live tv.  We (subs) are hoping that ATT will rollout more streams in the near future.  I only have 4 TVs in my home and have bumped into the 4 stream limitation several times.  If I am recording something whether it is 1, 2, 3, or 4 channels at one time, I have had my tv program suddenly interrupted.  You are not alone in your feelings about the 4 streams but many of us can work around it.  With you having 7 TVs, having Uverse could prove to be a great challenge.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Nov 29, 2012 1:30:26 PM
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ACE - Master
gbienvenu - The technical limitations of u-verse are not that painful for smaller users. Heavier users, like you, are better off with a provider with more streams available.

The four stream limit simply means your seven STBs & DVR can only view/record four different channels at the same time. You can view three previously recorded shows during that time.

The best strategy for overcoming the stream limitation is to record most of your programs - taking advantage of late night showings where possible. But, you cannot even satisfy all your watchers with playing recordings.

Seems like you would need to carefully schedule all busy hour activity & be sure no-one leaves an unwatched STB on. It is not conducive to casual TV viewing.

On the bright side there was a brief period where some viewers did see sven streams. It was withdrawn , but shows att is working towards satisfying your needs. Who knows if and when it will return.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Nov 30, 2012 11:14:28 AM
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ACE - Master

aviewer wrote:
gbienvenu - The technical limitations of u-verse are not that painful for smaller users. Heavier users, like you, are better off with a provider with more streams available.

The four stream limit simply means your seven STBs & DVR can only view/record four different channels at the same time. You can view three previously recorded shows during that time.

The best strategy for overcoming the stream limitation is to record most of your programs - taking advantage of late night showings where possible. But, you cannot even satisfy all your watchers with playing recordings.

Seems like you would need to carefully schedule all busy hour activity & be sure no-one leaves an unwatched STB on. It is not conducive to casual TV viewing.

On the bright side there was a brief period where some viewers did see sven streams. It was withdrawn , but shows att is working towards satisfying your needs. Who knows if and when it will return.

I was one of those that had the 7 streams for about 2 weeks when I had UVerse installed in my new house.  It was great 3HD and 4SD streams. Wife, son and father in law don't mind watching SD so it worked out well.  Then it went away.  The tech I had out in October after the builders landscaping crew cut my cable next door said they are indeed working on rolling out 7 or 8 streams by the 2nd qtr of next year.  

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 4, 2013 6:38:52 AM
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It appears that there are the same limitations with the DVR that it had a year or two ago.  While ATT advertises that it can record 4 TV shows at once, it does not indicate that a HD show counts as two shows.  Thus if you have 2 TV users, both watching a HD show, there are not any additional channels that can be recorded at that time.  Back to Comcast.

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Jan 4, 2013 6:55:53 AM
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ACE - Master
Edited by skeeterintexas on Jan 4, 2013 at 6:59:43 AM

Dillonfries wrote:

It appears that there are the same limitations with the DVR that it had a year or two ago.  While ATT advertises that it can record 4 TV shows at once, it does not indicate that a HD show counts as two shows.  Thus if you have 2 TV users, both watching a HD show, there are not any additional channels that can be recorded at that time.  Back to Comcast.


Dillonfries, what is your profile?  Menu>System Options>System Information>System Resources.

 

Totally untrue about the 1HD=2SD. 

 

Unless you have stream limitations because of your distance to the VRAD, 4HD streams can be watched and/or recorded.  The only limitation is that one of the viewed HD streams must be on a STB and NOT the DVR.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 8, 2013 7:01:01 AM
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I've had Uverse for about 2 weeks.  I was told by tier 1 support and the guy that installed my system, that I should be able to record 4 HD shows at the same time.  I had a tech come out last Friday and he tried for 2 hours to get that working.  He thought I should be able to record 4 HD shows at the same time as well.

 

The end result was that after 2 hours of the tech consulting with tier 2 support and another tech, they reached the conclusion that only 3 HD / 1 SD show can be recorded at the same time or 3 HD can be recorded while 1 HD is watched live but without being able to pause.  This is despite the 32 meg profile that everybody said should allow me to record 4 HD at the same time.

 

They did have this capability for awhile but now I feel I have been misled into purchasing this service as this was a major issue.  Can anyone else record 4 HD shows at the same time?

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Jan 8, 2013 7:12:41 AM
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ACE - Expert

jteixeira wrote:

 

They did have this capability for awhile but now I feel I have been misled into purchasing this service as this was a major issue.  Can anyone else record 4 HD shows at the same time?


U-verse has never had the ability to record 4 HD programs at the same time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 8, 2013 8:44:15 AM
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Never?  Then they deliberately misled me.  Why do so many people that work for ATT Uverse think that it could/can?  An ATT rep came to my house last night to tell me about an upgrade to the fiber in my neighborhood and he said he has the capability to record 4 HD at the same time.  He was going to check it when he went home.

 

At least 2 Uverse installers/service people and 2 online chat techs and the rep from last night believed that Uverse had the capability.  How can they not know their product?

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Jan 8, 2013 1:38:43 PM
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ACE - Master
Edited by skeeterintexas on Jan 8, 2013 at 1:40:30 PM

jteixeira wrote:

Never?  Then they deliberately misled me.  Why do so many people that work for ATT Uverse think that it could/can?  An ATT rep came to my house last night to tell me about an upgrade to the fiber in my neighborhood and he said he has the capability to record 4 HD at the same time.  He was going to check it when he went home.

 

At least 2 Uverse installers/service people and 2 online chat techs and the rep from last night believed that Uverse had the capability.  How can they not know their product?


That's why it's a good idea to go online and ask UNBIASED people what their thoughts are, what are the true capabilities, what kind of service they've received, etc.

 

It's not unlike, say, buying a new car.  OF COURSE the Ford dealer is going to tell you that Fords are the best car on the road.  A Toyota dealer is going to put down the Ford and tell you that Toyotas are the be all, end all.  Same with Chevrolets.

 

And no, Uverse has never had the capabilities to record 4 HDs programs at once.  I was one of the first to get 4 HDs streams and from day 1 it was record 3 HD streams, 1 HD stream can be watched on a NON-DVR box.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 9, 2013 4:47:53 AM
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Your analogy is not quite right.  The Ford, Chevy, and Toyota people are stating OPINIONS.  If someone that is selling me something states a fact about their product that causes me to purchase it, and the fact they stated has never been right, then that is FRAUD.  I was willing to give them the benefit of the doubt if it had been right at the time they said it, but then something changed.  But according to two of you in this forum, it was never right so they either don't know their product or they are committing fraud.

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Jan 9, 2013 5:26:37 AM
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ACE - Master

jteixeira wrote:

Your analogy is not quite right.  The Ford, Chevy, and Toyota people are stating OPINIONS.  If someone that is selling me something states a fact about their product that causes me to purchase it, and the fact they stated has never been right, then that is FRAUD.  I was willing to give them the benefit of the doubt if it had been right at the time they said it, but then something changed.  But according to two of you in this forum, it was never right so they either don't know their product or they are committing fraud.


If you had gotten the info from a D2D salesperson (independent contractor), I would've said that they probably DON'T know the product (sad? yes) but the fact that the tech told you this is, in fact, sad.  Deceptive?  I'm not so sure about that.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 9, 2013 11:47:09 AM
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I, like gbienvenu, am disapointed in the limitations of U-Verse as well as the lack of AT&T's being straight forward about the limitations of their technology in comparison to other providers.

 

I switched from DirecTV where I had their whole home service with two HD DVR's and one non-DVR HD receiver, meaning that I could record four programs at once while still watching a recorded program on any receiver or a live program on the non-DVR unit. I was led to believe by AT&T's online product specialist that the capabilities of the U-Verse Whole Home were the same.

 

I explored Dish w/Hopper as well as DirecTV's offer of a Genie and a slight discount to stay, but U-Verse won out because of the bundling, the expecation of an equivalent service, and good pricing for two years. (The switch came about because I was upgrading my pathetically over-subscribed and under-performing 6MB DSL to U-Verse, as well as the need to add another STB in a room without an existng drop.)

 

I'm sorry to say that I was regretting my decision even before the tech left. He was a great tech and I wouldn't have known about the limitations if it weren't for him, so my main frustration lies with the "Product Specialists" who weren't forthcoming with the truth as well as what I believe is nferior technology. I went over what I had with DirecTV in both terms of equipment and programming with the specialist to make sure that I wasn't losing functionality or benefits. The specialist did inform me of the limitation of not being able to add another DVR, but the 4 simultaneous recordings with U-Verse should have been sufficient since that's what we were already getting by with - at least of they were all HD.

 

Lots of other irritants with the U-Verse system beyond the recording and viewing limitations, some minor & some major:

1) Can't restrict viewing times on STB's

2) No granulaity on setting ratings restrictions. (Allow PG movies, but block PG with D,S or L - same goes with TV.)

3) Complexity of getting to "Favorites"

4) Need to press down to get to next channel when selecting favorites or channels to hide - hundreds of extra button presses needed.

 

As jteixeira stated above, there is a difference between opinions about a product and someone presenting facts about features or functions of the product. I am not going as far as saying it is fraudulent, but it is deceptive and shady.

 

I'm trying my hardest to deal with the limitations and "old technology". I'm planning on putting in 2 or 3 more weeks before opting out, but this might be the first time I've ever taken a provider up on their 30-day money back offer.

 

So AT&T folks if you're reading this: Is there anything that's going to change SOON that would make me want to stay? More streams? Multiple tuners on the DVR's and/or STBs? The ability to add another DVR into the mix? A newer and more intuitive DVR interface?

 

I know I'm asking for a lot, but even my non-techie wife who is more concerned with the payment and who would typically care less about the technology is complaining. 

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Jan 9, 2013 12:00:01 PM
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ACE - Master
Coopster - It is difficult to find out all the limitations. I can only give you a pointer on your items 3 &4.

You are using the regular menu for favorites??

You can use the enter button to improve efficiency, somewhat.

You can use number entry to get to a channel. Enter - OK adds channel to favorites.

Enter - down arrow - OK brings up favorites guide.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 9, 2013 12:40:13 PM
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I will be counting the days until my 30 days is up.  Obviously the problem is more rampant than I imagined.  Dish and Direct TV both have better systems.  I'm just a little wary about going back to a system where my picture goes out when a storm approaches.  Luckily I live in Texas where that doesn't happen too often.

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Jan 9, 2013 1:35:50 PM
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ACE - Expert

Coopster wrote:

 

Lots of other irritants with the U-Verse system beyond the recording and viewing limitations, some minor & some major:

1) Can't restrict viewing times on STB's

2) No granulaity on setting ratings restrictions. (Allow PG movies, but block PG with D,S or L - same goes with TV.) 

 


Are there other TV providers who provide the ability to do #1 and #2?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 9, 2013 2:44:49 PM
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ACE - Master

jteixeira wrote:

I will be counting the days until my 30 days is up.  Obviously the problem is more rampant than I imagined.  Dish and Direct TV both have better systems.  I'm just a little wary about going back to a system where my picture goes out when a storm approaches.  Luckily I live in Texas where that doesn't happen too often.


If you are truly that unhappy, why wait for the 30 days to be up?

 

I've had Dish and Direct in the past and wouldn't go back to either one if they were the only two providers left.

 

We may not have that many storms in Texas, but when we do, they are usually doozies and I'd just as soon have my satellite go out.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 9, 2013 7:30:39 PM
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texasguy37 wrote:

Coopster wrote:

 

Lots of other irritants with the U-Verse system beyond the recording and viewing limitations, some minor & some major:

1) Can't restrict viewing times on STB's

2) No granulaity on setting ratings restrictions. (Allow PG movies, but block PG with D,S or L - same goes with TV.) 

 


Are there other TV providers who provide the ability to do #1 and #2?


Yes, DirecTV on #1. I believe they also support granular restricitons in #2 although my memory is a little weak.

 

As for #2, there are even TV's with built-in granularity of types of content within a rating that you can restrict but I believe those restrictions are only enforced on the built-in tuner. (I know they don't have any effect on the cisco wireless STB's.)

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Jan 9, 2013 7:47:01 PM
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aviewer wrote:
Coopster - It is difficult to find out all the limitations. I can only give you a pointer on your items 3 &4.

You are using the regular menu for favorites??

You can use the enter button to improve efficiency, somewhat.

You can use number entry to get to a channel. Enter - OK adds channel to favorites.

Enter - down arrow - OK brings up favorites guide.

Thanks, aviewer. I'm going to try and use your pointers.

 

I guess part of my problem is the adjustment from multiple guide options on DirecTV. I'm learning that hiding the channels to eliminate the "never watched" channels and then narrowing down further with Favorites is probably the closest I'll get to what we're used to.

 

(Enter - OK) for adding to Favorites and  (Enter - down arrow - OK) for favorites menu.... thanks for those... they'll help. I just wish there was a way to get around having to push two buttons to make a change and move on any of the list settings screens.

 

Since you mentioned using the number entry to get to a channel, when working in one of the channel lists it would be extremely helpful if we could use hte number entry there to jump to a desired channel. For instance, I was interrupted while hiding channels on one receiver when I was right at the 800 movie channels. When I went back, I couldn't easily jump to the 800's to continue... it was holding down Channel/Page Down forever.

 

 

Re: ATT U-Verse major limitations

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Jan 10, 2013 5:23:11 AM
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ACE - Master
Coopster - I believe you do not need to do both hide and favorites. They each provide the same abbreviated guide with different good/bad.

Most people seem to like the hide - probably because it applies to the guide button.

I would not use it because it is way too onerous to build & will hide the channels offered during free previews.

Favorites is way easier to build & preserves the full guide for free previews. It is a two extra button pushes to view a favorites guide.

How do you like channel shortcuts - No building - Too many button pushes to view - not enough filtering for me.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 10, 2013 6:18:24 AM
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ACE - Master

aviewer wrote:
Coopster - I believe you do not need to do both hide and favorites. They each provide the same abbreviated guide with different good/bad.

Most people seem to like the hide - probably because it applies to the guide button.

I would not use it because it is way too onerous to build & will hide the channels offered during free previews.

Favorites is way easier to build & preserves the full guide for free previews. It is a two extra button pushes to view a favorites guide.

How do you like channel shortcuts - No building - Too many button pushes to view - not enough filtering for me.

I have the U450 so I have all the channels. I use the hide to get rid of the QVS and shopping networks as well as the religious programming channels.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 10, 2013 10:35:45 PM
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Teacher

aviewer - with the exception of having U300 instead of U450, I'm like oufanindalls in that I use Hide to get rid of shopping, religious and foreign language channels I will never watch.

 

I've then used Favorites to maintain a small, easy-to-scroll-through list of the moslty HD channels we watch most often, still leaving me the option of using the full guide for those times when there's "nothing" one of our usual channels.

 

(I guess this is another advantage of DirecTV over UVerse in that you can have I believe four different guides/lists on DTV: All channels, channels you get, and two custom lists. There's also the quick-list where you can hit the down button on the remote to bring up a 3x3 grid of 9 easy-to-select super favorite channels.)

 

I agree on Channel Shortcuts - too many button pushes for the return.

Re: ATT U-Verse major limitations

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Jan 11, 2013 4:45:33 AM
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Tutor

I just found a post on another forum:  Seems that recording 4 HD shows at the same time used to possible.  I have the same profile as this guy but I can't record 4 HD at the same time.

 




Email
« on: October 11, 2010, 03:14:19 AM »
 

Just got a message that popped up here in 78109 Converse at 3am this morning that asked if I wanted to  restart my box for the update.
Funny thing is .. I have been able to record 4 HD shows at once for a few weeks now.

Has anyone else received this update?

wan profile: 0 SD / 4 HD;Max Bandwidth: 31947200
Ingress Profile: 1SD / 3 HD; Ingrfess Bandwidth: 26960400
Egress: 18973600, 1SD/2HD

Re: ATT U-Verse major limitations

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Jan 11, 2013 5:28:32 AM
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ACE - Expert

No, recording 4 HD channels at the same time has never been possible,  The poster in the message you mentioned is stating incorrect information.  The Ingress Profile controls how many and the types of channels that can be recorded at the same time.  The Ingress Profile of 1 SD/3 HD only allows for 3 HD channels to be recorded at the same time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 11, 2013 6:56:34 AM
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ACE - Master
texasguy, can you please explain what 'wan', 'ingress' and 'egress' mean?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 11, 2013 7:41:23 AM
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ACE - Expert

Sure! Assuming one has the 4 HD profile, here is what the profiles mean and what one can do:

 

WAN Profile (Streams into your gateway):  You can watch up to 4 different live channels at the same time.  All 4 can be on HD channels.

 

Ingress Profile (Streams into the DVR):  You can record 4 programs at the same time.  Up to 3 of the 4 programs can be on HD channels.

 

Egress Profile (Streams out of the DVR):  You can watch 3 recorded programs at the same time on TV's connected to non-DVR receivers.  All 3 can be recordings from HD channels.  At the same time, you can also watch a recorded program on the TV connected to the DVR.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 11, 2013 7:48:06 AM
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ACE - Master

texasguy37 wrote:

Sure! Assuming one has the 4 HD profile, here is what the profiles mean and what one can do:

 

WAN Profile (Streams into your gateway):  You can watch up to 4 different live channels at the same time.  All 4 can be on HD channels.

 

Ingress Profile (Streams into the DVR):  You can record 4 programs at the same time.  Up to 3 of the 4 programs can be on HD channels.

 

Egress Profile (Streams out of the DVR):  You can watch 3 recorded programs at the same time on TV's connected to non-DVR receivers.  All 3 can be recordings from HD channels.  At the same time, you can also watch a recorded program on the TV connected to the DVR.


The profile tells the tale!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 11, 2013 7:57:34 AM
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ACE - Master
Just for completeness, the recording count includes watching on the DVR.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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Jan 11, 2013 8:11:40 AM
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Tutor

Thanks TexasGuy et al.  I sure hope that AT&T techs and installers are reading this because in my experience, they have no idea what the profiles mean.

Re: ATT U-Verse major limitations

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Jan 11, 2013 8:26:11 AM
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ACE - Master

jteixeira wrote:

Thanks TexasGuy et al.  I sure hope that AT&T techs and installers are reading this because in my experience, they have no idea what the profiles mean.


....and for that, you get a "kudo"!   :smileyvery-happy:

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT U-Verse major limitations

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