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Posted Dec 3, 2012
11:17:13 AM
Looking for printer..printer offline

I have a network printer that I can't seem to connect to.   My setup is the following...

 

Mac plugged into the U-Verse Modem/Router  NVG510.    Printer is also plugged into the modem via ethernet cable.

 

When I try to print,  I get the following message  "Looking for printer...printer offline".        When I click 'Printer Settings",   my browser opens and tries to resolve to the following address   "192.168.1.77".

 

Under my modem settings, device list,  that address is listed as 'off'.

 

thanks in advance.

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Dec 4, 2012 11:41:29 AM
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I was able to solve the problem by making the IP adress of my printer *static and then 'adding' a new printer.  

 

 The existing printer profile would not refresh and or recognize the printer for whatever reaason.  

 

thank you to everyone for your suggestions.

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Looking for printer..printer offline

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Dec 3, 2012 11:33:00 AM
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ACE - Expert
Edited by BeeBeeSA on Dec 3, 2012 at 11:35:04 AM

It sounds like the printer is off line?  Can you ping 192.168.1.77?  Are you sure the ethernet cable is plugged firmly into the printer and at the router?  Try unplugging the cable and plug it back in on both ends.

 

Has this printer ever worked on your current set up, or did it just quit working?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 3, 2012 5:47:03 PM
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Make sure that you set the printer up properly through the info given by the manufacturer in how to set it up for wired networking. Helps to know manufacturer & model of the printer, along with what version of Mac OS you are running.
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Dec 4, 2012 11:32:48 AM
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Was the printer working previously or is it new?

 On all Mac's I never use the supplied printer disc I hook up the printer via USB then under System Preferences click on Software Update it will fetch all drivers and firmware for that printer model.

Also you may want to go back and follow mfg's suggested setup one more time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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I was able to solve the problem by making the IP adress of my printer *static and then 'adding' a new printer.  

 

 The existing printer profile would not refresh and or recognize the printer for whatever reaason.  

 

thank you to everyone for your suggestions.

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Dec 4, 2012 12:09:50 PM
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ACE - Expert

Thanks for posting that info, it will be good for someone else in the future.  Enjoy.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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