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Posted Mar 22, 2011
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How to open ports on a 3801 HGV 2 wire router

Ive tried everything from DMZ to just using ports and everything is blocked!!!!!!!!  Im trying to get my xbox to work without waiting 2 hours to find someone to play.   When I had dsl I never had this problem as it seems the ports dont work right on this 2wire modem.  I am in Florida and have the U verse max plan with basic tv.

Ive tried everything from DMZ to just using ports and everything is blocked!!!!!!!!  Im trying to get my xbox to work without waiting 2 hours to find someone to play.   When I had dsl I never had this problem as it seems the ports dont work right on this 2wire modem.  I am in Florida and have the U verse max plan with basic tv.

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Apr 22, 2011 9:47:07 AM
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Edited by bubbba on Apr 22, 2011 at 9:53:31 AM

 


OneDollarEarned wrote:

Did you ever get some resolution to your issue.  I just received the 2Wire 3801HGV and I can't seem to get any ports opened at all.  Prior to switching to u-Verse, I had TWC and there was never any issue opening ports or configuring port forwarding with my Linksys Routers (latest one E3000).  This has been so frustrating that after twenty four hours of service, I'm seriously considering going back to TWC.

 

I don't game, but I have four NAS device that I need FTP opened on the firewall to acess my NAS.  I also have IP cameras that I need to have access to from the internet.

 

I've been searching for the users guide for the 3801HGV and can't find it anywhere.

 

 


You will not find a manual for this gateway. Trust me, I have been looking for quite some time and it's not available. Not even from 2wire or Pace.

 

I have the same gateway and had no problem forwarding my ports. The first thing I noticed was that 2wire does not refer to a port as a port, they refer to them as pinholes so that may be part of your difficulty.



The first step is to be sure your device shows up and is recognized by the gateway, does it?


You will see it in the list of devices here: Settings / Lan } Scroll down to "Devices" and be sure it is in this list. It could be listed as "Unknown" as well, if so click the 'edit device' and name it whatever.


If you don't see your device then you need to look at your device and be sure it is within the DHCP range of the gateway and is within the same subnet. The default for the gateway is: 192.168.1.0 with subnet of 255.255.255.0 so if you didn't change the gateway be sure your device is within 192.168.1.64 - 192.168.1.253 with a subnet of 255.255.255.0 . Be sure to 'Save' any changes as you go.



Once your device shows up in the device list the next step is to give it a 'Static IP'. To do this go to the 'Settings / LAN / IP Address Allocations' and change the 'Address Assignment' to whatever 'Static IP' in the list you want to use. Be sure to 'Save' any changes as you go.



Now for the port (pinhole) forwarding. Go to the: 'Firewall / Applications, Pinholes and DMZ'. Now the first thing is to be sure the device you want to work with is listed as:

"You have chosen 'Your Device should be here'", in other words, it's selected. If not click on it to change to it.



Now doing straight FTP is easy since it is already in the list as is Xbox. Just select FTP or Xbox from the list and click add and it will be added to the 'Host Applications' data and will be forwarded to your device. I always click 'Save' after this just to be sure.



One note: If you are trying to access the device via the internet and can still not, do some reading on 'Dynamic DNS'. But you should now be able to access the device via your ISP/IP : port without the Dynamic DNS as long as the ISP/IP does not change.



That's about it. If you have any other questions please feel free to ask. I am only a user like yourself so don't get too technical on me. And, I do not know a thing about Xbox and the like, just know the gateway because I have to.



 

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How to open ports on a 3801 HGV 2 wire router

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Apr 16, 2011 5:44:14 PM
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Did you ever get some resolution to your issue.  I just received the 2Wire 3801HGV and I can't seem to get any ports opened at all.  Prior to switching to u-Verse, I had TWC and there was never any issue opening ports or configuring port forwarding with my Linksys Routers (latest one E3000).  This has been so frustrating that after twenty four hours of service, I'm seriously considering going back to TWC.

 

I don't game, but I have four NAS device that I need FTP opened on the firewall to acess my NAS.  I also have IP cameras that I need to have access to from the internet.

 

I've been searching for the users guide for the 3801HGV and can't find it anywhere.

 

 

Did you ever get some resolution to your issue.  I just received the 2Wire 3801HGV and I can't seem to get any ports opened at all.  Prior to switching to u-Verse, I had TWC and there was never any issue opening ports or configuring port forwarding with my Linksys Routers (latest one E3000).  This has been so frustrating that after twenty four hours of service, I'm seriously considering going back to TWC.

 

I don't game, but I have four NAS device that I need FTP opened on the firewall to acess my NAS.  I also have IP cameras that I need to have access to from the internet.

 

I've been searching for the users guide for the 3801HGV and can't find it anywhere.

 

 

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Apr 17, 2011 6:42:28 AM
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Re: How to open ports on a 3801 HGV 2 wire router

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Apr 22, 2011 9:47:07 AM
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Edited by bubbba on Apr 22, 2011 at 9:53:31 AM

 


OneDollarEarned wrote:

Did you ever get some resolution to your issue.  I just received the 2Wire 3801HGV and I can't seem to get any ports opened at all.  Prior to switching to u-Verse, I had TWC and there was never any issue opening ports or configuring port forwarding with my Linksys Routers (latest one E3000).  This has been so frustrating that after twenty four hours of service, I'm seriously considering going back to TWC.

 

I don't game, but I have four NAS device that I need FTP opened on the firewall to acess my NAS.  I also have IP cameras that I need to have access to from the internet.

 

I've been searching for the users guide for the 3801HGV and can't find it anywhere.

 

 


You will not find a manual for this gateway. Trust me, I have been looking for quite some time and it's not available. Not even from 2wire or Pace.

 

I have the same gateway and had no problem forwarding my ports. The first thing I noticed was that 2wire does not refer to a port as a port, they refer to them as pinholes so that may be part of your difficulty.



The first step is to be sure your device shows up and is recognized by the gateway, does it?


You will see it in the list of devices here: Settings / Lan } Scroll down to "Devices" and be sure it is in this list. It could be listed as "Unknown" as well, if so click the 'edit device' and name it whatever.


If you don't see your device then you need to look at your device and be sure it is within the DHCP range of the gateway and is within the same subnet. The default for the gateway is: 192.168.1.0 with subnet of 255.255.255.0 so if you didn't change the gateway be sure your device is within 192.168.1.64 - 192.168.1.253 with a subnet of 255.255.255.0 . Be sure to 'Save' any changes as you go.



Once your device shows up in the device list the next step is to give it a 'Static IP'. To do this go to the 'Settings / LAN / IP Address Allocations' and change the 'Address Assignment' to whatever 'Static IP' in the list you want to use. Be sure to 'Save' any changes as you go.



Now for the port (pinhole) forwarding. Go to the: 'Firewall / Applications, Pinholes and DMZ'. Now the first thing is to be sure the device you want to work with is listed as:

"You have chosen 'Your Device should be here'", in other words, it's selected. If not click on it to change to it.



Now doing straight FTP is easy since it is already in the list as is Xbox. Just select FTP or Xbox from the list and click add and it will be added to the 'Host Applications' data and will be forwarded to your device. I always click 'Save' after this just to be sure.



One note: If you are trying to access the device via the internet and can still not, do some reading on 'Dynamic DNS'. But you should now be able to access the device via your ISP/IP : port without the Dynamic DNS as long as the ISP/IP does not change.



That's about it. If you have any other questions please feel free to ask. I am only a user like yourself so don't get too technical on me. And, I do not know a thing about Xbox and the like, just know the gateway because I have to.



 

 


OneDollarEarned wrote:

Did you ever get some resolution to your issue.  I just received the 2Wire 3801HGV and I can't seem to get any ports opened at all.  Prior to switching to u-Verse, I had TWC and there was never any issue opening ports or configuring port forwarding with my Linksys Routers (latest one E3000).  This has been so frustrating that after twenty four hours of service, I'm seriously considering going back to TWC.

 

I don't game, but I have four NAS device that I need FTP opened on the firewall to acess my NAS.  I also have IP cameras that I need to have access to from the internet.

 

I've been searching for the users guide for the 3801HGV and can't find it anywhere.

 

 


You will not find a manual for this gateway. Trust me, I have been looking for quite some time and it's not available. Not even from 2wire or Pace.

 

I have the same gateway and had no problem forwarding my ports. The first thing I noticed was that 2wire does not refer to a port as a port, they refer to them as pinholes so that may be part of your difficulty.



The first step is to be sure your device shows up and is recognized by the gateway, does it?


You will see it in the list of devices here: Settings / Lan } Scroll down to "Devices" and be sure it is in this list. It could be listed as "Unknown" as well, if so click the 'edit device' and name it whatever.


If you don't see your device then you need to look at your device and be sure it is within the DHCP range of the gateway and is within the same subnet. The default for the gateway is: 192.168.1.0 with subnet of 255.255.255.0 so if you didn't change the gateway be sure your device is within 192.168.1.64 - 192.168.1.253 with a subnet of 255.255.255.0 . Be sure to 'Save' any changes as you go.



Once your device shows up in the device list the next step is to give it a 'Static IP'. To do this go to the 'Settings / LAN / IP Address Allocations' and change the 'Address Assignment' to whatever 'Static IP' in the list you want to use. Be sure to 'Save' any changes as you go.



Now for the port (pinhole) forwarding. Go to the: 'Firewall / Applications, Pinholes and DMZ'. Now the first thing is to be sure the device you want to work with is listed as:

"You have chosen 'Your Device should be here'", in other words, it's selected. If not click on it to change to it.



Now doing straight FTP is easy since it is already in the list as is Xbox. Just select FTP or Xbox from the list and click add and it will be added to the 'Host Applications' data and will be forwarded to your device. I always click 'Save' after this just to be sure.



One note: If you are trying to access the device via the internet and can still not, do some reading on 'Dynamic DNS'. But you should now be able to access the device via your ISP/IP : port without the Dynamic DNS as long as the ISP/IP does not change.



That's about it. If you have any other questions please feel free to ask. I am only a user like yourself so don't get too technical on me. And, I do not know a thing about Xbox and the like, just know the gateway because I have to.



 

Re: How to open ports on a 3801 HGV 2 wire router

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May 21, 2011 4:49:07 PM
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Bubba, I can't thank you enough for this solution.  I have had u-verse for about three days and couldn't get my ports to open for my server till I happened upon this thread.  Calls to AT&T today yielded a pointer to a service that would help me if I subscribed to a it at $15/month.

 

Not a nice way to treat a customer who has been faithful to AT&T for years.

 

And finally, thank you :smileyhappy:,

Gerry

Bubba, I can't thank you enough for this solution.  I have had u-verse for about three days and couldn't get my ports to open for my server till I happened upon this thread.  Calls to AT&T today yielded a pointer to a service that would help me if I subscribed to a it at $15/month.

 

Not a nice way to treat a customer who has been faithful to AT&T for years.

 

And finally, thank you :smileyhappy:,

Gerry

Re: How to open ports on a 3801 HGV 2 wire router

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May 22, 2011 10:25:14 PM
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By the way, it seems once you've used "edit device", if you go back later "edit device" is no longer displayed.  I'd like to change the name of a few more devices that the box displays simply by their MAC number.

 

Anyone else notice this?

 

Gerry

By the way, it seems once you've used "edit device", if you go back later "edit device" is no longer displayed.  I'd like to change the name of a few more devices that the box displays simply by their MAC number.

 

Anyone else notice this?

 

Gerry

Re: How to open ports on a 3801 HGV 2 wire router

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Thanks for the post! I am currently trying to add a Wansview ip camera. I can get it to function with the internal ip address, but can't get it to broadcast with my external ip address (aka Wansview manufacturer's domain). Has anyone figured out the dynamic DNS? I would like to view my camera from outside of our wifi via the Internet. Thanks.
Thanks for the post! I am currently trying to add a Wansview ip camera. I can get it to function with the internal ip address, but can't get it to broadcast with my external ip address (aka Wansview manufacturer's domain). Has anyone figured out the dynamic DNS? I would like to view my camera from outside of our wifi via the Internet. Thanks.

Re: How to open ports on a 3801 HGV 2 wire router

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Nov 27, 2012 3:52:32 PM
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bubba,

 

Can you help me out, I am trying to get an app that isn't in the list added (MediaMonkey Remote). I tried adding a custom app, but still no go.

bubba,

 

Can you help me out, I am trying to get an app that isn't in the list added (MediaMonkey Remote). I tried adding a custom app, but still no go.

Re: How to open ports on a 3801 HGV 2 wire router

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Dec 10, 2012 1:11:59 PM
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Here's a PDF user guide for the "2Wire HomePortal 3801HGV Intelligent Gateway" (Pace)
https://viewer.zoho.com/api/urlview.do?url=http://www.2wire.com/pages/pdfs/3801.pdf
Here's a PDF user guide for the "2Wire HomePortal 3801HGV Intelligent Gateway" (Pace)
https://viewer.zoho.com/api/urlview.do?url=http://www.2wire.com/pages/pdfs/3801.pdf

Re: How to open ports on a 3801 HGV 2 wire router

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Re: How to open ports on a 3801 HGV 2 wire router

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May 18, 2013 1:05:25 PM
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i just received my 3801HGV after lightning smoked my prior RG. The manual can be seen (PDF) at

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf. 

I suppose this is old news but thought I'd throw it out there anyway.

norbschulz

 

i just received my 3801HGV after lightning smoked my prior RG. The manual can be seen (PDF) at

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf. 

I suppose this is old news but thought I'd throw it out there anyway.

norbschulz

 

Re: How to open ports on a 3801 HGV 2 wire router

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Just for posterity, I spent a considerable amount of time trying to punch a pinhole in my firewall and was unable to get it to work. Until I descovered the "stealth mode" selector on the Advanced Settings page. Unclick that and your inbound traffic will all of the sudden magically appear! Hope this helps someone out there...

Just for posterity, I spent a considerable amount of time trying to punch a pinhole in my firewall and was unable to get it to work. Until I descovered the "stealth mode" selector on the Advanced Settings page. Unclick that and your inbound traffic will all of the sudden magically appear! Hope this helps someone out there...

Re: How to open ports on a 3801 HGV 2 wire router

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Buuba's instructions and dramaticaudio's "stealth mode" combination worked for me. I tried turning the stealth mode back on, and received a moderate NAT message. Thank you guys for your help!!
Buuba's instructions and dramaticaudio's "stealth mode" combination worked for me. I tried turning the stealth mode back on, and received a moderate NAT message. Thank you guys for your help!!

Re: How to open ports on a 3801 HGV 2 wire router

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Sep 22, 2014 8:20:41 PM
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Thank you DramaticAudio!

 

I have also spent too much time trying to figure out what im doing wrong until I read your post. I was following the steps in this thread to open ports but everytime I tried to go to the pinholes section it would just give me a blank page. There is a 'Stealth Mode' checkbox that is located under Settings-Firewall-Advanced Configuration. I strongly recommend checking this out first if there is anyone else who had the same problems as we did.

 

Thanks Again!!

Kevin U.

Thank you DramaticAudio!

 

I have also spent too much time trying to figure out what im doing wrong until I read your post. I was following the steps in this thread to open ports but everytime I tried to go to the pinholes section it would just give me a blank page. There is a 'Stealth Mode' checkbox that is located under Settings-Firewall-Advanced Configuration. I strongly recommend checking this out first if there is anyone else who had the same problems as we did.

 

Thanks Again!!

Kevin U.

Re: How to open ports on a 3801 HGV 2 wire router

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