06-26-2009 08:56:25 AM
I am posting to every complaint board on the web to let everyone know of my experience including the BBB. For me to go on a rage like this believe me it is bad and they have wasted my time for two weeks. First off if when you order the service it feels like you are gettin the run around you will cut your losses immediately. Anyway here is the jist of my experience: Do not waste your time with ATT U-verse if you move into Broadstone Apartments in Fort Worth TX. The apartments are all hard wired for the service but all of the geniuses in customer service can not put your address in the system. Myself and several other residents have been attempting to get service for several weeks to months. Don't be fooled by the U-Verse pre-wiring in the closet with the 5 coaxial cables dangling and 4 RJ 45 jacks with the nice computer board are an elusion and the AT&T prin techs running around are also elusions to some. Save yourself days of aggravation and time by just going with satellite. I promise in the end you will feel better and save time going this route. Oh and by the way I was told by AT&T 911 is not even available real safe. Good Luck with your elusive U-verse quest.
Well on to the next board and again I wish you good luck.
06-26-2009 09:54:18 AM