NO SERVICE FOR 10 DAYS & COUNTING

[speckled pup]

HELP ME, PLEASE!!!

I have been without ANY phone service since 9/21/12.  An ATT tech made an egregious error in U-verse installation, when he failed to set up a second line for me, since U-verse does not recognize Ringmaster Service from old AT&T.  I cannot make outgoing calls nor can I receive calls.  I had to purchase a Tracfone (yes) to communicate to AT&T.  I've used 6 hours airtime on this with NO RESULTS.  I'm told that the WINBACK dept. is handling my account exclusively, but there's NO WAY I CAN CONTACT them directly.  They say they have a service order for today 10/1, but my gut tells me it's WRONG, too.  I HAVE TO HAVE my service restored with my main line and my daughter's secondary line.  I HAVE TO HAVE the my same numbers restored.  We were told our numbers would not change with U-verse...WRONG.  The TURMOIL and grief this is causing me is beyond unbearable.

I saw the name "Alex: Community Manager" mentioned.  You're my last best hope!?

[jfw ACE - Czar]

Send him a Private Message here.
Alex

[speckled pup]

Hi,

It's almost 4 p.m. and Alex hasn't read my pm.  Again, I'm not at all familiar with this process, so I don't

know how long it normally takes for a response.  Sorry to bother you, but you're the only one who did

respond to me.

Thanks.

[jfw ACE - Czar]

Make sure you have your settings checked to receive Private Messages, when you receive one there will be a number next to the little blue envelope on the right side of the page. Hang in there, Alex or someone from his team will be in touch.

[speckled pup]

Thank you again.  I think I have pm set up correctly.  There's nothing on the blue envelope yet. 

[RCSMG ACE - Master]

Alex will be in touch with you.  Sometimes it may take a day or so because he gets lots of requests for help.  But he will be in touch with you and will get you to the right person/dept to get this issue resolved.