12-23-2008 08:30:13 AM
New guy here. Just had u-verse install last week. Since this was done the service has been fine accept for one problem. The longer I stay on a call, ie: being on hold for a while, I will hear a click, then anytime I speak, I hear a simultaneous static that stops when I finish speak. This static is not heard by the person on the other side and is intermittent.
AT&T guys came out and after much line testing and actually hearing the static themselves have come to the conclusion that it is my handsets. There was none of this static on their wired test sets I live in a very old house and need wireless phones. I have one hardwired set and two wireless ones working off of that base.
MY question, after rattling on, is I have fairly new Uniden 5.8GHz sets. Has anyone else experienced this problem? Or even better, what type of wireless sets do you use, and don't have this problem?
12-23-2008 06:42:00 PM
Use the link above to see cordless phones that others have found worked and didn't work. From what I read and personal experience stay away from GE
Couple of thoughts on your current phones. ... I don't know how long you are on the phone before you get the static maybe the battries are getting weak causing poor reception
The base where is it located. Maybe interfrence with something near it. Try moving it see if that helps. If you get a new phone try the new DECT 6.0
Let us know how this works out for you.
12-25-2008 02:33:55 PM
12-26-2008 04:37:01 PM
Thanks guys. I appreciate the input. I usually do a ton of research before buying a product and the Unidens did get great revues. I also got a chance to speak to some very honest techs and they had said that the AT&T phones were lacking at best.
A researching I will go.
12-31-2008 08:08:02 PM
01-09-2009 01:39:21 PM
Another update. After posting my solution I encountered tha same problem, intermitent static that comes up later in a conversation and is initiated by my voice and ceases when I stop speaking. Well, senior tech at my house. I demonstrated the static. He was unable to duplicate it on his yellow hand set. But what did occur was him hearing a click, as I did, but the voice in his set got louder.
So after bouncing this off of the powers that be in level 2 support they told him to replace my gateway. Porblem solved. Now I am sure they are hesitant doing this but this was the fix for my problem.
01-13-2009 06:23:30 AM
I have the same problem. Compalined about it 3 months ago. A tech guy came out. He fixed some of the sloppy wire connections from the initial install. Still had static noise. He then replaced the RG. Still had static noise. He talked to his supervisors and they determined that it was crosstalk on the outside lines. He said there's a lot of Uverse subscibers in my area and that's causing the crosstalk. He told me a tech would come out and fix something with the fiber optic wires. Not sure if they did this because I never heard a response but the phone did work better until about a month ago. Same problem. I currently have Uniden 5.8 phones and tried switching to DECT 6.0 phones but the static was still there. Called tech support again. They said the type of phone is not an issue. So they are coming out again today to take a look. See what happens.
One other problem is the caller id. If you're on the phone and a call comes in you here the call waitng beep but don't see who is calling. Tech support said this is a known issue and they are working on it.
01-14-2009 05:26:03 AM
It was explained to me, by the tech, that static can't be an issue on the outside because the lines in to the house were just data. They enter the house and then get turned in to a didital signal for your phones BY the gateway. He said that there would be no possibility that you would hear static or voices on those lines. With the exception of a radio transmission tower or HAM radio operator as your next door neighbor. It will be interesting to see how yours gets remedied.
Also, it seemed to me as if the support people, the tech was talking to, was making the tech at my house jump through hoops before they gave the go ahead to replace my gateway.