04-07-2013 03:23:08 PM
I've had Uverse for about 2 years. For the first year it worked excellent, hardly ever dropping. For the past year or more it drops a lot. By a lot I mean sometimes half a dozen times or even more in an hour, and at the least several times a day. I generally just use my phone as a hot spot it is so unreliable. I think it is worse when it rains. I tried using my girl's AT&T modem over here, and it shows no marked change. I tried removing my aftermarket router and running a Cat5 direct to a laptop from the modem. None of these steps had any measurable impact.
I had two different techs come by and tell me that there was nothing wrong. Based on advice on these forums, I tried to install UV Realtime. It did not work on my Netbook, Laptop, or Desktop. If there is another program I can use please let me know; otherwise, I will keep trying to get that to work on something.
Does anyone have any advice for getting this problem resolved?
04-08-2013 02:23:48 PM
Called AT&T again today to schedule a tech. At 4:15 Central the rep told me that "the repair system is down" and that I should call back in two hours. Writing this from my phone connection, because my AT&T is down.
04-30-2013 11:47:50 PM - edited 04-30-2013 11:50:17 PM
I am posting this from 3G hotspot. Mother Teresa would lack the patience to try and use the AT&T Internet for a long enough period of time to post on here.
Four techs have visited since my previous post. Some wires have been replaced. Internet continues to drop constantly. Neighbors report same issue. No solution provided.
My modem was replaced with a NVG510. I am told no alternative is available, despite the known issues with this device. Simply google "NVG510 complaints" for a biography of one of the silliest networking devices put out there. Aside from disconnecting with the usual frequency, this "upgrade" added constant DNS errors to my browsing. If you ask an AT&T support technician why this occurs they will tell you that you have a virus. This is preposterous, false, and simply the result of bad training or deceptive practices. You must clear your cache each time you get a disconnect to cure these DNS errors. So, if you get like 30 a day like me: just clear it 30 times a day and then you'll be fine. Disabling IPV6 is also recommended per some people unless your area actually uses that system.
AT&T technicians have been a pleasure to deal with. I just wish that myself and the people in my neigborhood did not have to deal with the constant errors. I will do one more tech visit before I switch. This is what my internet looked like when I was trying to fax a judge earlier today (among the many times it dropped), and it is also what it looks like right now:
05-02-2013 07:19:16 PM
The constant DNS errors are a symptom of your connection errors.
DNS requires a working data connection, too. The NVG510 just likes to report when it's having errors passing DNS packets.
If you have not already, please click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three. Include your Billing Account Number (BAN), name and contact information and a link to this forum thread so they can get a head start on your issues.
05-06-2013 04:00:56 PM
I back up what Jeffer suggested. Customer Care is an escalation team that is higher than regular Customer Support. They can get your issues resolved.